Job Title: Complex Care Support Worker (2:1 Package)
Location: Surrey (KT area)
Hours: Approx. 84 hours per week (shift-based, 2:1 support)
Reporting to: Clinical Lead / Care Coordinator
Role Overview We are seeking experienced Complex Care Support Workers to support an individual with high-dependency physical health needs living in the community following hospital discharge.
This is a 2:1 package of care requiring consistent, skilled staff to support all aspects of daily living, while safely managing clinical risks and promoting independence and wellbeing.
Key Responsibilities
Provide full support with personal care, including washing, dressing, and hygiene
Assist with meal preparation and nutritional support
Support safe repositioning and pressure relief
Undertake hoist transfers in line with moving and handling plans
Administer medication in accordance with training and care plans
Carry out catheter care (including night drainage management)
Deliver bowel care interventions (following competency sign-off)
Monitor observations (including blood pressure where required)
Support prescribed physiotherapy exercises
Apply and remove splints as required
Maintain accurate records and report any concerns promptly
Clinical Skills & Experience Required Essential:
Experience supporting individuals with complex physical health needs
Experience working in 2:1 care settings
Medication administration training
Catheter care experience
Bowel care competency (or willingness to be trained)
Moving and handling (including hoist use)
Pressure area care and skin integrity awareness
Desirable:
Experience supporting individuals with spinal cord injuries
Understanding of Autonomic Dysreflexia
Experience with respiratory support or cough assist devices
Risk Awareness Staff must be able to recognise and respond appropriately to:
Changes in physical condition
Risks associated with reduced mobility
Signs of infection or deterioration
Emergency symptoms requiring escalation
Compliance Requirements
Enhanced DBS
Mandatory training (Safeguarding, Moving & Handling, Medication, Infection Control)
Competency-based training (catheter care, bowel care, clinical observations)
Willingness to complete client-specific training prior to commencing
Personal Attributes
Reliable and consistent
Calm under pressure
Observant and proactive
Professional, respectful, and compassionate
Able to follow structured care plans
Additional Information
This is a high-dependency package requiring experienced and confident staff
Consistency and adherence to care plans are essential
Full training and competency sign-off will be required before working independently