Job Title: Customer Service Advisor
Job Type: Full time/permanent
Salary: £25,000 - £26,000 per annum (dependent on experience)
Hours of work: Monday to Friday 08:30 - 17:00
The ideal candidate will have a strong background in administration, exceptional customer service skills and the ability to build rapport with customers.
Key Responsibilities:
* Provide excellent customer service to clients
* Manage customer enquiries and resolve issues in a timely and professional manner
* Build and maintain strong relationships with clients to ensure customer satisfaction
* Process orders, track shipments, and update clients on delivery status
* Collaborate with internal teams to address customer needs and concerns
* Assist with account management duties, including updating customer profiles and managing contracts
* Keep accurate records of customer interactions and transactions
* Identify opportunities to upsell or cross-sell products and services to clients
Skills and Qualifications:
* Proven experience in customer service and administration
* Excellent communication and interpersonal skills
* Ability to build rapport with clients and maintain positive relationships
* Proficiency in using CRM software and other relevant tools
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