The Hapimag Resort in Bowness-on-Windermere in the lake district offers 46 fully equipped holiday apartments in an idyllic setting above lake Windermere. The resort welcomes Hapimag shareholders and members, Timeshare owners of Burnside Park owners club and hotel guests.
For our Hapimag Resort in Bowness-on-Windermere we are looking for a highly passionate and dedicated personality to join us as Front Office Manager
What you can expect
* Leading and managing the resorts Front Office, Back Office and its daily operations with 46 apartments with around 6 team members (Front of House, Housekeeping & Maintenance team) and external housekeeping company
* Overall responsibility for the operating profit and quality control
* Being a passionate and hands on host to ensure all our guests have a memorable stay
* Ensuring all legal and health & safety standards while continuously optimizing workflows and processes
* Ensuring all team members are well trained and continuously developed to Hapimag standards
* Together with the Resort Manager, Implementing strategic business objectives and related measures for a continuous and sustainable development of the resort offering (i.e. based on guest feedback and member surveys)
* Timeshare knowledge and understanding
What you bring along
* Education in the hotel or tourism industry
* Professional experience in an equivalent role, e.g. Front Office Manager in a resort or aparthotel or/including previous work as a department head (room division, front office)
* Strong passion and high identification towards your profession, our industry and for guest management
* Great sense of responsibility and quality combined with the ability to think economically as well as to build strong relationships with the resort team
* Excellent communication skills in English (mother tongue level)
* Personal identification or strong passion for the lake district as a holiday region, ideally with a strong local network
What we offer
* Permanent employment contract 40h per week
* Challenging tasks and a diversified job with the unique opportunity to lift your career on the next “entrepreneurial” level within an international environment
* Family oriented working atmosphere with a flat hierarchy
* Beautiful workplace in the heart of the lake district with a high degree of creative freedom and personal responsibility in respect to the resort offering
* Temporary accommodation available to get settled in the region
* Promotion and support in career development within the company (also internationally)
* Attractive condition for holidays and 30% discount on F&B services at all our Hapimag resorts