2nd Line Technician
Location: Ringwood, Hampshire
Salary: £26,000 - £30,000 DOE + Profit Share + Benefits
Hours: 37.5 hours per week, hybrid home working after successful completion of probation
The Role
We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure.
* Receiving technical escalations from 1st Line.
* Performing routine maintenance checks and updates.
* Supporting the 1st line team and knowledge sharing.
* Progressing and closing incidents and requests.
* Liaising with internal and external customers.
* On the job training for systems, hardware and software, including but not limited to: Microsoft Endpoint Configuration Manager/System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, Microsoft Defender for Endpoint.
* Role-specific training is available through Microsoft Learn.
Skills & Experience
1. A good knowledge of IT troubleshooting and problem solving.
2. Experience within an IT customer service environment.
3. Taking responsibility for your workload.
4. Be helpful and approachable.
5. Excellent time management s...