About FMServ
FMServ is a leading provider of mobile technical services and facilities management solutions based in Warwickshire and serving clients across the UK. Established in 2018, we provide a 'one stop shop' for all commercial property development and reactive maintenance.
FMServ offers a nationwide commercial property maintenance service, including 24hour emergency call-outs and other small works. Due to continual year on year growth, as of 2025 we employ over 70 employees across the UK and are expanding.
Job Description: Key Account Lead - Facilities Management
Location: Honiley Office
Salary: £31,000, 20 days holiday, rising 1 day per year (after one years service) to max 25 days
Employment Type: Full-time, Permanent (40hrs/week)
Key Responsibilities
- Single point of contact for clients within the Key Account and FMServ's internal teams; Facilities Management or Utilities experience is essential
- Foster and develop trusting relationship with clients to ensure thorough understanding of client requirements and grow customer accounts
- Manage KA Co-ordinator's daily workload and prioritise accordingly
- Manage workflows and update clients on job progression and SLA delivery/failure
- Resolve any issues and problems faced by the customer, and escalate any complaints to Helpdesk Manager
- Work with project team to ensure project work is scheduled in-line with client expectations and provide clients with regular updates
- Answer calls from engineers and clients
- Allocation of work to engineers
- Arrange for materials for engineers, within PO limits. Ensure material ordering requirements are clear and concise
- Ensure job status and notes are correct and updated on the system
- Closure of all completed work, checking engineer site times and sending job sheets to client through CAFM system
- Preparation of client reports on a weekly/monthly basis in a format requested by client
- Attend regular client meetings to discuss workload and any other issues (SLA failures etc)
- Assist with other Key Account during busy and holiday periods
- Identify risks / bottlenecks with delivery of account workload and bring to the attention of Helpdesk Manager / Operations Director
