Location: Northampton (Onsite)
Contract Type: Fixed Term Contract – 12 months
Daily Rate: £300 per day
About the Role
We are seeking a proactive and customer-focused 1st Line IT Support Analyst to join our team on a one-year fixed term contract. The successful candidate will be the first point of contact for all IT-related issues, providing technical assistance and ensuring smooth day-to-day IT operations within the business.
Key Responsibilities
* Act as the first point of contact for IT support queries via phone, email, and ticketing system.
* Provide timely resolution of hardware, software, and network issues at the 1st line level.
* Escalate incidents to 2nd/3rd line support or external providers where necessary.
* Support the setup and configuration of laptops, desktops, mobile devices, and peripherals.
* Assist with password resets, account management, and basic user administration.
* Maintain accurate records of all issues and resolutions within the service desk system.
* Contribute to IT knowledge base and documentation for common issues.
* Deliver excellent customer service and communicate effectively with non-technical users.
* Set up printers and assist with networks.
Key Skills & Experience
* Previous experience in a 1st Line IT Support or Service Desk role.
* Strong knowledge of Windows 10/11, Microsoft Office 365, and Active Directory.
* Familiarity with basic networking concepts (TCP/IP, Wi-Fi, VPN).
* Experience with remote desktop tools and ticketing systems.
* Strong problem-solving and troubleshooting skills.
* Excellent communication and interpersonal skills.
* Ability to prioritise and manage multiple tasks effectively.
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