Job Title - Property Helpdesk Administrator
Location- Staffordshire
Contract Type - Permanent - Hybrid
Salary - £30,000 - £35,000 DOE
About the Role
Our client is seeking a proactive and customer focused Property Helpdesk Administrator to join our dedicated team supporting their local authority properties. This is a vital role where you will be the first point of contact for tenants and property users, providing assistance and information on a range of property related queries.
You will play a key part in ensuring residents and stakeholders receive timely, accurate support regarding property maintenance, access issues, repairs reporting, and general property management enquiries.
Key Responsibilities
Act as the first point of contact for all incoming property related enquiries via phone, email, and helpdesk systems
Provide accurate information and advice in line with local authority policies and procedures
Log, track and update queries within internal systems to ensure timely resolution
Liaise with internal teams, contractors and service providers to coordinate responses and follow-ups
Maintain accurate records and ensure service standards and response times are met
Support the wider property team with general administrative tasks as required About You
To succeed in this role, you should have:
Previous experience in a customer service, helpdesk, or administrative role (property or public sector experience desirable)
Excellent communication and interpersonal skills
Strong IT skills, including experience with Microsoft Office and helpdesk/ticketing systems
An organised, detail-oriented approach with the ability to prioritise and multitask
A genuine interest in helping people and resolving issues effectively Our Client will Offer
A supportive and collaborative working environment
Training and development opportunities
A role with real social impact, helping local communities
Competitive benefits package including, pension, holiday allowance and flexible working