IT Service Desk Analyst | 1st Line | Cardiff | Up to £27,000
Service Desk Analyst / 1st Line IT Support Analyst with strong experience in an IT helpdesk or support role, is required by a leading law firm in central Cardiff. You must be able to commute to the Cardiff office as it will be office based.
In this role you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve issues for employees in a timely manner, and contribute to the team by providing an excellent IT support service.
Experience required:
* 12 months experience in a similar 1st line IT support role
* Working with helpdesk software, MS Office 365 & Windows 10
* Excellent understanding of various systems and a passion to learn about new and upcoming technology and software
* Ability to find solutions and assist staff at all levels
* Excellent communication skills
* Ability to prioritise tasks and deliver on deadlines
* Enthusiastic, hardworking and a team player
Job Role Responsibilities:
1. Helpdesk / Telephone Support
2. Building and deploying laptop clones
3. Installing basic laptop components
4. Provide basic Microsoft Office 365 support
5. Escalate and manage 2nd and 3rd-line support tickets
6. Carry our basic Active Directory tasks
7. Able to support users remotely and on-premise...