Location: Hybrid working - Nottingham office / home
Salary: £25,000 per annum
Membership Services Officer
The Association of Personal Injury Lawyers (APIL) has been championing the rights of injured people since 1990. As a not‑for‑profit campaign organisation with over 3,000 members, we are dedicated to protecting access to justice, raising professional standards, and promoting expertise within personal injury law.
We are looking for a motivated and detail oriented Membership Officer to join our friendly and committed Membership Services team. This is an opportunity to play a meaningful role within an organisation that has genuine influence in its sector.
The role
This role sits at the heart of APIL’s membership operations. You will help ensure our expert community receives a professional, consistent and high quality experience, while also supporting recruitment and retention activity.
Alongside managing applications and renewals, you will build positive relationships with prospective and existing experts through structured follow‑up and engagement activity. Your work will directly contribute to maintaining standards, supporting growth, and protecting revenue.
This is an ideal role for someone who enjoys combining organisation and accuracy with communication and relationship building.
Key responsibilities
* Supporting new and renewing expert subscribers through their application process
* Carrying out verification and documentation checks with care and consistency
* Maintaining accurate CRM and directory records
* Engaging proactively with prospective and lapsed subscribers via telephone and email
* Supporting inbox and enquiry management as part of a shared team rota
* Working collaboratively across the organisation to ensure a smooth member experience
You will be trusted to manage your own workload and contribute ideas for continuous improvement.
About you
* Organised, methodical and highly accurate
* Confident and professional on the telephone
* A strong written communicator
* Proactive and willing to take ownership
* Friendly, calm and solutions‑focused
You may have experience in a membership body, accreditation environment, subscription service, professional services organisation or similar process‑led administrative role.
Knowledge of the legal sector is helpful but not essential. What matters most is your attention to detail, reliability and commitment to delivering excellent service.
If this sounds like the role for you, please download the job description and person specification at https://apil.org.uk/jobs and send an up‑to‑date CV (including postal address), together with a covering letter of no more than two sides detailing how you match the requirements of the role and your reasons for applying, to tanya.benjamin-edwards@apil.org.uk by 5pm on 27th March 2026. Applications received after this date will not be considered. Interviews will be held week commencing 13th April 2026. Please note your application will not be considered without a covering letter.
To find out more about APIL's work and view our strategic plan please visit www.apil.org.uk.
Equality, diversity and inclusion statement
APIL is a values-driven organisation which is serious about equality, diversity and inclusion. We are committed to social justice and want to reflect and represent the communities we serve, so that all our stakeholders feel they are valued and are able to thrive. Our commitment to this agenda will form a core part of the role.
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