Benefits
* 20% discount across all facias
* Frasers 1000 bonus scheme
* Free Gym membership
* Monthly Frasers Champion – winners get double their salary for the month
* Opportunity to deliver personal training sessions
Job Description
* To maximise every member and guest’s experience in our club.
* To support the sales and retention of memberships through excellent customer service.
* To contribute with the cleaning and hygiene standards of the club as and when required.
* To be a competent key holder of the club, covering shifts as and when required.
* To have a good understanding of the membership software system.
* Ensure you are always up to date with current fitness challenges, class descriptions and gym floor focus and take part in these.
* Support the Fitness Manager with the gym floor.
* Ensure that you have experienced the products and services on offer.
* Ensure the cleanliness of the facilities is always above expectation by taking an active role in the upkeep of the club, with support from the full team.
* To drive the secondary spend KPI targets.
* To competently deal with every member complaint you experience, and ensure the relevant manager is made aware.
Qualifications
* Of an outgoing personality, with a positive mindset.
* Competent with all administrative duties.
* Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
* Willing and able to participate in learning and development opportunities, to progress both your competencies and career.
* Able to drop into operational key holder duties as and when the business requires.
* Passionate about fitness, administration and customer service.
* Flexible – to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members.
* Target focussed – to support the club with sales and retention towards achieving success for the business.
Contract
Contract is 40 hours per week over 5 days. Availability for 5:30 am starts and/or 10:30 pm finishes required in line with gym opening hours, including some weekend work. Shift rotation is typically 1 week of open shifts, 1 week of close shifts.
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