We have a fantastic new vacancy for a Full Time Reception Team Member at Courtyard by Marriott Inverness Airport
Courtyard by Marriott Inverness Airport is a 130 bedroom hotel established in 2020. Situated on the doorstep of Inverness Airport, we aim to provide a comfortable and relaxed enviornment throughout the bar/bistro, one meeting room and a gymnasium.Courtyard by Marriott Inverness Airport is managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.
Job Description:
As the Reception Team Member, you will play a pivotal role in creating unforgettable moments for our guests while providing the highest quality customer service at our reception desk.
Responsibilities:
* Front Desk Excellence: You will be part of a team of enthusiastic individuals who take pride in providing outstanding customer service to our guests as soon as they step through our doors.
* Guest Engagemenet: As a face of our hotel, you will greet each guest with a smile and a warm welcome, anticipating their needs, and go above and beyond to exceed their expectations and making their stay memorable.
* Problem Solving:With a keen eye for detail and exceptional problem-solving skills, you'll handle guest requests, complaints, and challenging situations with grace and efficiency. Your resourcefulness will turn obstacles into opportunities to showcase our commitment to guest satisfaction.
* Collaberation:You'll collaborate closely with various departments, including housekeeping, concierge, and reservations, to ensure seamless guest experiences. Your excellent teamwork skills will foster a harmonious work environment, where everyone works together to create an exceptional stay for our guests.
Requirements:
* Previous experience in a similar role would be desirable, but not essential as full on the job training will be provided.
* Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus.
* A passion for delivering exceptional guest service with a friendly and approachable demeanour.
* Strong organizational skills and the ability to multitask in a fast-paced environment.
* Proficient computer skills, including knowledge of hotel management systems.
* Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7.
What's in it for you:
* Competitive salary and opportunities for career growth within Lighthouse Hotel managementfamily.
* Enhanced benefits for all employees – including 24/7 access to an online GP
* Extensive training and development programs to enhance your skills and knowledge.
* Employee / Friend & Family discounts on hotel stays and dining.
* Vibrant and inclusive work environment with a diverse team.
* Employee recognition programs to celebrate your achievements.
Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story!
The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.
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