Digital Services Lead / Project Manager (Client-Facing)
Location: Southwest (Remote with visits to client sites)
Salary: £30,000 £35,000
Benefits: Flexible working | Private Medical | Enhanced Family Leave | Pension
The Opportunity
This is a brilliant opportunity for someone with a background in IT, technical project delivery, or MSP environments who enjoys working closely with clients and driving real change.
Youll take the lead on helping SMEs transition to modern, cloud-based systems, combining technical delivery, client engagement, and process improvement in a highly visible role.
This isnt a pure management role, its a hands-on, client-facing position where youll play a key part in shaping how digital services are delivered.
What Youll Be Doing
Leading end-to-end cloud migrations (primarily Xero & QuickBooks) for SME clients
Running client discovery sessions to understand processes and design better ways of working
Supporting both client-facing projects and internal system improvements (approx. 50/50 split)
Improving onboarding journeys and digital workflows
Handling a mix of standard migrations and more complex one-off projects (e.g. Sage 200 exposure)
Working closely with senior stakeholders to scope and deliver solutions
Supporting internal teams with system queries and process improvements
Occasional client site visits (fully expensed)
What Were Looking For
Were open to backgrounds, but youll likely be:
An IT Project Coordinator / Project Manager, or
A Technical Support / Infrastructure Engineer with strong client-facing experience (e.g. MSP), or
Someone with experience delivering systems or software migrations
Youll also bring:
Experience with cloud-based systems (ideally Xero, QuickBooks or similar platforms)
Strong communication skills, able to translate technical concepts for non-technical clients
Experience working directly with clients or stakeholders
A proactive, problem-solving mindset
An interest in improving systems, processes, and ways of working
Why This Role?
Genuine opportunity to build project and transformation experience
Exposure to more complex migrations over time (larger projects supported by senior team)
A varied role with both client-facing and internal impact
No revenue targets, focus is on delivery and quality
A supportive environment where you can develop and grow your skillset
The Fit
This role would suit someone who enjoys:
Variety and problem-solving
Working directly with clients
Bridging the gap between technical and non-technical teams
Being part of a business investing in digital transformation
Other companies might call this job: Implementation Consultant - Implementation Specialist - Technical Consultant - IT Consultant - Solutions Consultant - Systems Consultant - Project Coordinator (IT / Tech) - Project Manager (Junior / IT / Systems) - Technical Project Manager - Delivery Consultant - Delivery Manager - Technical Customer Success Manager - Onboarding Specialist / Consultant - Customer Onboarding Manager - Product Implementation Specialist - SaaS Implementation Consultant
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