WHO WE ARE
We are EssilorLuxottica, a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. The company combines expertise in advanced lens technologies and iconic eyewear craftsmanship to address the evolving vision needs worldwide and meet the growing demand in the eyewear industry.
With over 180,000 employees across 150 countries, our team is creative, entrepreneurial, and values individuality. We are committed to vision and enable people to "see more and be more" through innovative designs, lens technologies, and quality craftsmanship. Every day, we impact millions by changing how they see the world.
Job Scope and Main Responsibilities
This role involves working within the Order Processing and Support team to maximize efficiency and ensure high-quality order care for Independent ECPs. The position operates Monday to Friday. Key activities include:
* Order Processing
* Outsource Management
* Contract Review
* Order Expediting
* Report Monitoring
Areas of Responsibilities and Activities
Key Tasks & Responsibilities:
* Sort new orders by frame type and stock/RX
* Register new glazing orders using glazing start 250 programs, assign P&A to tray numbers
* Review contracts and assess all orders and returns
* Calibrate and maintain Tess scanners daily
* Scan orders and paperwork using Tess scanners
* Monitor departmental reports, track P&A frame receipt, and report delays
* Order frames from suppliers and track receipts
* Process manual credits via AS400 and Salesforce
* Confirm fax/manual orders through AS400
* Retrieve and review paperwork and ordering processes
* Enter new orders into the system
* Assist with administrative duties as directed
* Respond to expeditor cases on Salesforce
* Coordinate with customer service to prioritize jobs and report delays
Health & Safety Responsibilities
Follow safety guidelines, protect visitors and contractors, report hazards, and comply with PPE requirements.
Environmental Responsibilities
Adhere to environmental policies, ensure compliance of visitors and contractors, and report environmental hazards.
Network of Interaction
Internal: Customer Service Centre, Order Processing, CRM, Production, Quality, Sales & Marketing, Returns, BDM & RBMs
External: Customers, Visitors
Technical Skills - Portrait of a Perfect Candidate
Essential:
* Customer-focused
* Excellent PC and administrative skills
* Confident communication skills
* Team player
* Experience in customer service environment
* Ability to work in a fast-paced environment
* Attention to detail
Desirable:
* Experience in manufacturing or optical environment
* Understanding of optical principles
* Optical glazing experience
Education/Qualification Standards
Desirable: GCSE or equivalent
Company Values
Results-driven, integrity, interpersonal skills, flexibility, customer focus, problem-solving.
Languages
Fluent in English; other languages desirable.
Interview Steps
Interview with Order Processing Team Manager and/or Order Processing Manager.
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