Telephone Agent (Debt Recovery) – Sheffield City Centre Fox Morris Group are working to recruit a Telephone Agent (Debt Recovery) Salary £25,000 About the Role To be successful in this role you will possess excellent communication skills and demonstrate a consistent focus on performance and customer service. You must be able to adapt quickly to changes in relevant guidelines and work towards targets. Successful candidates will be responsible for: * Accomplishing the efficient and timely collection of debts. * Taking inbound and outbound calls. * Arranging payment arrangements within FCA guidelines. * Ensuring customers payments are kept up to date. * Meeting and exceeding * Ensure best practice on calls is followed. * Deal with general account queries. Attributes Needed : * Debt recovery and collection experience but not essential. * Excellent communication skills. * High level of written and verbal communication. * Professional