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Role: 1st Line Support Engineer | Location: Sale, Cheshire (Head Office) | Salary: £23,809 + Great Benefits
Overview
Kickstart your IT career with Venom IT, one of the UK’s fastest-growing cloud service providers. If you’re passionate about tech and ready to take your first big step into the IT world, Venom IT is looking for a driven and enthusiastic 1st Line Support Engineer to join our award-winning support team in Sale. We move fast, think big, and deliver exceptional cloud and IT services to a wide range of clients with energy, teamwork, and pride.
What’s In It For You
* 23 days holiday + bank holidays
* Your Birthday Off paid!
* Private Medical Healthcare (including mental health, optical & dental cashback)
* Gym membership & Reward Gateway discount scheme
* Length of Service bonuses & development opportunities
* Onsite parking & great team socials
Key Responsibilities of the 1st Line Support Engineer
* Responding to IT helpdesk requests via phone, email, and our ticketing system.
* Troubleshooting technical issues (user accounts, email, backups, server checks, and more).
* Setting up and configuring IT kit PCs, laptops, printers, and servers.
* Helping build, repair, and maintain equipment to keep clients online and operational.
* Working closely with our expert engineers to learn, grow, and deliver brilliant support.
* Sharing your knowledge and helping users feel confident with their tech.
What We’re Looking For
You don’t need years of experience—just passion, drive, and great communication skills.
Ideally, You’ll Have
* Around 1 year IT experience or recently completed an IT Apprenticeship.
* A confident phone manner and friendly, professional approach.
* Strong organisational skills with the ability to handle multiple requests.
* The ability to stay calm and positive even when customers aren’t.
* A genuine enthusiasm for learning and progressing your IT career.
* Bonus points for knowledge in areas like Windows OS, Citrix, VMware, Microsoft Server, Office 365, or networking.
Why Venom IT?
Venom IT is a well-established, rapidly expanding cloud and cybersecurity MSP supporting thousands of users daily. We combine cutting-edge tech with a people-first approach. Join us and be part of a team that values curiosity, growth, and teamwork.
Ready to make your mark in IT?
Apply now and start your journey with a company that will invest in your success from day one.
Referrals increase your chances of interviewing at Venom IT.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
* Industries: IT System Training and Support
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