At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and self-driven people. If you would like to help us build the place to find and buy anything online, this is your chance to make history.
Workforce Staffing (WFS), a division of Worldwide Operations People, Product & Tech, manages Amazon’s Tier 1 talent (Front-line associates) supply chain. We attract, hire, and onboard the associates who, by fulfilling orders at the frontlines of the company, make Amazon a global leader in delivery and logistics. This encompasses market analytics, candidate attraction and communication, strategic sourcing, staffing execution at scale, and vendor management. These processes enable our business partners to meet customer expectations by matching talent supply with demand.
The Workforce Staffing (WFS) Team is looking for a Staffing Manager. In this multi-purpose leadership role, you will own both engagement and optimization for a defined geography. Creating a collaborative team environment and a strong candidate-oriented culture that ensures delivery of efficient, effective, quality-driven service to business partners is essential for success.
The Staffing Manager will focus on three key areas:
* Owning the strategic development and delivery of community engagement plans
* Executing labor demand plans for multiple sites across the node
* Execution of candidate engagement activities
* Development of relationships with both internal and external stakeholders to build long-term partnerships
Successful candidates will be strategic and analytical thinkers who can see around corners and demonstrate a passion for process improvement, candidate experience, and onboarding process improvement. You will manage an organization of Staffing Team Leads, Coordinators, Administrators, and Ambassadors who thrive in an innovative, fast-paced environment. Our WFS node teams work flexible schedules, shifts, and areas to include evenings and weekends.
Key Job Responsibilities
* Partners with local Site Leadership teams to optimize labor requirements
* Forecasts labor demand plans and creates scalable staffing strategies to build infrastructure and ensure team resource capabilities meet business demand
* Evolves and implements labor acquisition strategies inclusive of employee class recommendations, labor pool utilization, talent pool conversion, and other channel resources across different Amazon businesses
* Manages and owns cost per hire budgets through oversight of labor acquisition, advertising, and other talent acquisition costs within the cluster
* Manages and builds strategies to optimize candidate cycle time, conversion rates, and applicant funnel metrics to benchmark
* Exceeds associate experience service levels and KPI’s measured by hiring activity results and defect reduction
* Analyzes daily, weekly, and monthly reporting of Workforce Staffing performance via Key Performance Indicators
* Evolves and implements strategies based on consistently changing needs of the business by tracking hiring event schedules and forecasted attendance rates
* Leads and drives projects of increasing scale and complexity and manages programs through completion
* Sets KPI’s benchmarks, metrics, and understands how to prioritize to meet and exceed all business SLAs
Must be able to travel as needed to conduct events in various locations within your designated cluster or assigned geographical area.
A Day in the Life
The role holder will solve complex hiring-related problems for INOPS. They will manage key program priorities for the India WFS team while collaborating closely with multiple functions. Additionally, they will be responsible for delivering hiring requirements across assigned sites. They will partner with key stakeholders including Operations, Learning, HRBPs, and external manpower agency partners to ensure successful outcomes.
Basic Qualifications
Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
Experience as an HR Business Partner or experience in an HR functional area including, but not limited to HRP, HR services, or recruiting
Preferred Qualifications
5+ years of leading large complex programs experience
Knowledge of compensation/total rewards, talent management, performance management, compliance, and organization design and development
Experience managing cross-functional projects and initiatives
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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