Job Summary:
The Account Manager – Facilities Management is responsible for overseeing the delivery of integrated facilities services across multiple sites. This role ensures compliance with strict health, safety, hygiene, and regulatory standards while maintaining exceptional client satisfaction and operational efficiency. The Account Manager will act as the primary point of contact for key healthcare clients and will lead a multidisciplinary facilities team to deliver both hard and soft FM services in a clinical setting.
Key Responsibilities:
Client & Stakeholder Management:
* Serve as the main liaison between Bupa Client and FM technical teams.
* Maintain strong relationships with client
* Ensure consistent delivery in client-focused environments.
* Lead client meetings, performance reviews, and satisfaction reporting.
Service Delivery & Compliance:
* Manage delivery of all FM services alongside relevant technical managers.
* Ensure services comply with relevant compliance bodies.
* Coordinate Planned Preventive Maintenance (PPM) and reactive tasks with minimal disruption to clinical operations alongside relevant technical manager and support staff.
Health & Safety:
* Promote a culture of health & safety and risk awareness.
* Ensure compliance with statutory obligations, such as fire safety, water hygiene (Legionella), and waste management (clinical and hazardous).
* Conduct site audits, risk assessments, and ensure incident reporting protocols are followed.
Team Leadership:
* Support facilities teams including technical managers and support staff.
* Assist recruitment, onboarding, training, and performance appraisals.
* Promote teamwork, development, and adherence to professional standards.
Budget & Financial Management:
* Manage account budgets, cost controls, and financial reporting with Key Account Manager.
* Monitor spend against contract targets and deliver value-added services.
* Support contract renewals, variations, and business development opportunities.
Quality Assurance & Reporting:
* Monitor and report on SLA and KPI performance with the Key Account Manager, ensuring full contract compliance.
* Use CAFM systems to track job progress, asset management, and workforce scheduling.
* Provide regular updates to internal leadership and healthcare clients.
Key Skills & Competencies:
* Strong understanding of healthcare operational environments
* Proven ability to manage complex, regulated contracts
* Excellent stakeholder management and communication skills
* Ability to lead teams in high-pressure, patient-centric environments
* Financial and commercial acumen
Qualifications & Experience:
* Degree or professional qualification in Facilities Management, Engineering, or Business (preferred)
* Minimum 3–5 years in FM account management.
* Experience with healthcare regulations (preferred)
* Knowledge of CAFM systems (e.g., JobLogic, c365)
Job Types: Full-time, Permanent
Work Location: In person