* Location: Thetford - Norfolk
Pay Rate: £ 25,000 + commission + bonus Per Year- Position: Permanent
Description
We're Hiring: Store Manager
Location: Thetford
Salary: £25,000 per annum, plus commission and performance bonus (£45/50k OTE)
Hours: 5 days out of 7, including weekends
About the Role
We're looking for a passionate and experienced Store Manager to lead our brand new Thetford retail store. You'll take full ownership of your store's success, creating a great place to shop and a great place to work. From the shop floor to telesales, you'll inspire your team to deliver outstanding customer experiences.
This is a hands-on role where you'll wear many hats, sales leader, customer service expert, and operational manager. You'll work independently, so confidence and initiative are key.
What You'll Do
* Deliver exceptional customer service in-store and over the phone
* Manage your store's performance, working to both sales and customer experience targets
* Maintain high visual standards, manage stock, and ensure pricing and signage are spot-on
* Handle daily cash routines and ensure full compliance with Health & Safety regulations
* Embrace new technologies to enhance the customer journey
* Resolve customer queries with professionalism and empathy
What We're Looking For
Essential:
* A strong background in retail sales
* Proven track record of hitting sales targets and working to softer KPIs (e.g., service and satisfaction)
* Excellent communication and people skills
* Energy, drive, and resilience
* Confidence to work alone and make sound decisions
Desirable:
* Experience in mattress, bed or furniture retail
* Training in sales techniques
Why Join Us?
At Mattressman, we live by our core values:
* Become Better Together – We support each other to grow
* Have the Drive to Thrive – We aim high and go the extra mile
* Positivity Rocks – We bring good vibes to everything we do
You'll join a supportive, down-to-earth team in a role where your leadership really makes a difference.
Ready to Apply?
If you've got the passion, people skills and retail know-how to run a successful store — we'd love to hear from you.