A growing Wokingham-based business is looking for a Customer Service Advisor to join a small, vibrant and collaborative team. This busy team plays a key role in handling sales enquiries and after-sales support, helping the business grow while improving operational efficiency.
This Customer Service Advisor role is ideal for a someone with good attention to detail with a 'can do' and positive attitude as well as the ability to multi task and prioritise. The ideal candidate will either have experience in a similar role or could come from a retail, hospitality or sales background where customer experience is key.
The role is initially office-based in Wokingham, moving to a hybrid working model shortly, with hours of 8:45 AM–5:30 PM Monday to Thursday and 8:45 AM–5:00 PM Friday. The salary on offer is £26-29,000.
Key Responsibilities for the Customer Service Advisor are:
* Responsible for processing, managing and monitoring sales orders, answering pricing requests and resolving order queries
* Process customer orders promptly and accurately
* Contact customers proactively to clarify or resolve any issues related to their orders
* Maintain and update accurate customer records in the database
* Respond to customer pricing requests in a timely and professional manner
* Liaise with suppliers to obtain pricing and availability for special or non-stock items
* Generate and track purchase orders for non-inventory products, ensuring timely delivery and communication with relevant stakeholders
* Collaborate closely with the external sales team to effectively manage and fulfil customer requests.
Skills & Experience for the Customer Service Advisor role are:
* Self-motivated, resourceful and results orientated
* An eye for detail and ability to visualise the customer journey while identifying opportunities to improve the customer’s experience
* Skilled at building relationships where feedback is welcomed and responded to
* Analytical, diligent, tenacious, persistent, and balanced
* Capable of working to challenging deadlines and managing multiple tasks efficiently#
* Understanding and experience of Microsoft 365 and Teams is essential
Benefits for the Customer Service Advisor
* Employee Assistance Programme
* Health Shield Cash Plan & PERKS platform (upon completion of probation)
* 25 days’ holiday per year
* Life Insurance
* Pension
If you want to to be part of a dynamic, proactive, fast paced team providing excellent customer service apply today