Overview
Join to apply for the Client Care Advisor (Part-Time) role at Inglis Vets Corstorphine. We are looking for a dedicated and enthusiastic Client Care Advisor to join our team. As the first point of contact for clients, you will provide exceptional service to clients visiting the practice or reaching out by phone.
Responsibilities
* Answering incoming calls and responding to client inquiries.
* Assisting clients at the front desk and offering a warm, welcoming atmosphere.
* Making appointments and managing bookings.
* Producing invoices and processing payments.
* Handling cash and ensuring accuracy in financial transactions.
* Going the extra mile to ensure clients feel valued and well cared for.
* Using your initiative to provide efficient and effective solutions to clients’ needs.
Ideal candidate / Qualifications
* Excellent customer service skills – You’ll be the face and voice of Inglis Vets, so a warm, friendly, and professional demeanour is essential.
* Attention to detail – Handling bookings, invoices, and cash transactions requires precision and organisation.
* Initiative – We value someone who can take charge, think on their feet, and assist clients proactively.
* Team Player – You will work as part of the client care team to support the vets and nurses to provide excellent client and patient care. Reporting to the Client Care Manager.
* Reception or call handling experience is preferred, but not essential.
About the rota
This is a part-time role working 30 hours per week over 3 days Monday to Friday (8:30am-6:30pm) with no weekends.
What We Offer
* Support from a caring, experienced team.
* A collaborative environment with the wider Inglis Team.
* Opportunity to grow and develop your career in a supportive setting.
* 6.6weeks annual leave FTE
* Additional annual leave for your birthday which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with 100\'s of retailers
* Pension scheme
* Discounted staff pet care
* 12.21ph
If you are passionate about helping others and are ready to make a difference in a fast-paced, client-focused environment, we’d love to hear from you!
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