Further Information
1. Do you like to work outdoors and have the ability to be tenacious, but also empathetic?
2. Are you keen to be at the forefront of a team which is successful in recovering unpaid debts?
3. Do you embrace technology and continually look for improvements in the way you work?
If the answers to the above questions are yes, you may be interested in applying for the role of Enforcement Agent!
An exciting opportunity has arisen within the Revenues, Benefits & Welfare Service. We are looking to appoint a highly motivated and enthusiastic Enforcement Agent to be part of our in-house Enforcement Team, Stockton Collections.
Ideally you will be Court certificated, however if you are the right person for the job we will be prepared to put you through the Court certification process and provide any necessary training.
Candidates need to be confident, disciplined and professional and enjoy working in a sometimes challenging environment. In this role you will be required to visit customers in their homes and businesses primarily for the purposes of collecting outstanding monies due to the Council. You will be required to demonstrate effective persuasion and strong negotiation skills to assist in the successful collection of outstanding debt. In addition, you will also be required to establish the customer’s financial situation, collate information and also assess whether a customer may be vulnerable.
Working on your own initiative, conforming to strict Council and legislative guidelines, you will need excellent communication and organisational skills and the ability be tenacious but also empathetic.
If you are looking for a challenge, can manage your own workload, embrace technology and are keen to be at the forefront of a successful Enforcement Team, we want to hear from you.
For more detailed information about this role, please refer to the job description and person specification.
Disclosure: This post is subject to an enhanced DBS disclosure and in addition, completion of a declaration which confirms that you do not have any outstanding County Court Judgements (CCJs), a Criminal Record and that you have not been subject to debt relief or bankruptcy in the last 5 years.
A full driving licence will be required as you will need to be able to drive between the homes and businesses you are visiting.
Stockton-on-Tees Borough Council prides itself on being a great place to work where staff are trusted, valued and supported to make a positive contribution at work.
We offer an excellent total reward package, including:
4. A competitive salary of up to £31,022
5. 27 days annual leave per year rising to 32 with 5 years service (plus bank holidays). Ability to purchase additional leave is also available.
6. Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement.
7. Access to a number of other employee benefits including learning & development opportunities, a car lease scheme, discounts at high street and online retailers, an employee assistance programme and physiotherapy services.
For more information about working for Stockton-on-Tees Borough Council, please visit the Careers section on our website:
For further informal discussions please contact Catherine Hardy, Enforcement Team Leader on 01642 528359.