Virtual Account Manager
Location: Milton Keynes (Hybrid: 3 Days in the Office, 2 Days Remote)
Job Type: Full-time
Salary: Up to £30,000 plus up to £5,000 performance bonus
About Us
At ROI, we support 70% of the UK’s automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting-edge tech solutions, we connect consumers and manufacturers, driving industry transformation. Our work with global brands like BMW, JLR, Volvo, Kia, and Volkswagen highlights our industry expertise. Join us to shape the future of automotive excellence.
The Role
As a Virtual Account Manager working with Volkswagen Group, you'll support the group's automotive brands by managing customer accounts and identifying new business opportunities. Your role is vital in increasing sales, enhancing customer satisfaction, and expanding market share for our clients. You'll work closely with stakeholders, bringing a strategic approach to sales, delivering outstanding results, and providing top-tier service within the automotive fleet sector.
Key Responsibilities:
* Manage and grow relationships with key automotive fleet customers
* Identify and secure new business opportunities to increase fleet vehicle sales
* Provide expert knowledge of the brand, model range, and market positioning
* Deliver high-quality digital sales experiences and customer service
* Collaborate with leasing companies, dealerships, and other industry stakeholders
* Analyse customer data to generate insights that inform sales strategies
What We’re Looking For
Key Skills & Experience:
* A proactive, results-driven mindset with a strong track record in sales growth
* Exceptional communication and active listening skills, capable of engaging with key decision makers
* Understanding of B2B consultative selling and ability to tailor conversations to business needs
* Problem-solving skills and creative thinking to meet customer and client needs
* Strong data management skills and experience with CRM systems (Salesforce experience is an advantage)
* A team player who thrives in a dynamic, target-driven environment
* Previous experience in fleet sales, fleet management, contract hire & leasing, or dealership account management is desirable
Why Join Us?
We value our employees and offer benefits such as:
* A £500 annual health and wellbeing allowance for products and services supporting mental and physical wellness, including gym memberships, wellness apps, and healthcare for dependents
* Access to education bursaries to develop new skills
* A birthday day off and a voucher for personal treats
* Company pension
* Healthcare plans including private medical insurance and dental cover
* 22 days annual leave, increasing to 30 with length of service
* Subsidised car purchase schemes
How to Apply
If you're interested in joining us as a Virtual Account Manager, apply today!
We welcome applications from all backgrounds and are committed to fostering an inclusive, supportive workplace.
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