Join to apply for the Infrastructure and Network Engineer role at Waterstons
4 days ago Be among the first 25 applicants
Join to apply for the Infrastructure and Network Engineer role at Waterstons
This range is provided by Waterstons. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
A Bit About Us
Our main focus at Waterstons is to help our customers build a better business by blending technology and strategy. We have offices in the UK and Australia. Our team also work across the globe to provide unique business solutions that directly adds value to our clients’ businesses.
Our clients tell us our people are our greatest strength, and who are we to disagree? We believe in our colleagues, and we make it a priority to reward their hard work. Unlimited holidays, flexible working, and private medical healthcare. These are only some of the amazing things we offer.
Did we also mention that we’ve been awarded Gold Investors in People for a fourth consecutive time?
About The Role
We’re on the lookout for an experienced Infrastructure & Network Engineer to join our expanding global Support Services team, supporting our clients and their IT infrastructure on a day-to-day basis. The role mainly resolves around monitoring and maintaining our client’s physical and virtual networks and infrastructure, responding to alerts from various environments with differing technology implementations.
We work with a wide variety of national and international clients, providing custom support services and technical escalation routes. You’ll be our clients’ first point of contact and will own, manage and solve their technical problems.
We offer hybrid working, giving you flexibility in your place of work, but we do expect you to be in the office for 5 days a week during the first 6 weeks and then 3 days of office attendance a week thereafter. This can be in either our Durham or Glasgow office, where possible.
Day-to-day Responsibilities
* Taking reactive ownership of issues arising from a fast-flowing alert ticketing system and our Infrastructure Monitoring boards.
* Ensuring the customer is communicated with and that these issues are dealt with promptly.
* Proactively looking for opportunities to improve our solutions and customers' businesses to add value through the use of technology by spotting trends and patterns noticed through the monitoring of Client Infrastructure.
* Working within a larger team to provide a range of support from 1st to 3rd line, with the potential to spend time on site with our clients nationwide.
* Liaising with third parties and internal IT teams to resolve their Infrastructure and Network issues.
* Recording your time when working on issues to enable accurate billing to clients.
Essential
Some of the skills we are looking for
* A good understanding of a range of IT services.
Nice to have
* Experience working in a high-paced environment such as an MSP or similar
* Experience with LogicMonitor
* Experience in PowerShell/Bash scripting
Experience in the following technologies is desirable:
* Windows Server, including AD, DNS/DHCP, SCCM, Exchange
* Dell and HP server Hardware and associated interfaces (iDRAC/iLO)
* SAN and Storage technologies, including underlying fabric
* Virtualisation technologies such as VMware and Microsoft Hyper-V
* Cloud Infrastructure/Platforms such as Azure and AWS
* Networking LAN/WAN technologies, including Cisco and Juniper
* Application layer technologies, including Microsoft SQL and Exchange
* Backup/Replication Technologies such as Veeam and Skykick
* Unified Communication solutions such as Microsoft Teams
* Monitoring and RMM solutions
* Renewing and managing server certificates
* ITIL for service management
* Industry recognised accreditations relating to the above
Waterstons perks
As well as offering a competitive salary, we have an attractive benefits package including:
* A healthy work life balance with flexible and agile working being the norm
* Unlimited holiday allowance
* EV car scheme (salary sacrifice)
* Room to grow with supported development opportunities and sponsored training
* Enhanced family policies
* If you ever need it, the company sick pay and life assurance
* Supported wellbeing with regular initiatives, an employee assistance programme and private medical insurance
* Flexible benefits such as a dental scheme, eye care support, season ticket loan and cycle to work
We require a security check to be carried out on all colleagues due to the nature of some of our clients’ industries.
Waterstons is committed to creating an inclusive, understanding, and flexible place to work. We value diversity, equality and inclusion and encourage everyone to 'bring their whole selves' to work. We believe that a company that works to truly embrace and value diversity and create an environment where everyone from any background can do their best work and feel valued and appreciated is a better company to work for.
Privacy Statement
Waterstons is gathering the data for this recruitment application to ensure we can contact you regarding this application. For information about what we do with your personal data see our Privacy Notice.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
Referrals increase your chances of interviewing at Waterstons by 2x
Get notified about new Network Engineer jobs in Durham, England, United Kingdom.
Sunderland, England, United Kingdom 1 week ago
Wideopen, England, United Kingdom 2 weeks ago
Network Designer - Register Your Interest
Wideopen, England, United Kingdom 2 weeks ago
Wideopen, England, United Kingdom 2 weeks ago
Wideopen, England, United Kingdom 4 days ago
Newcastle Upon Tyne, England, United Kingdom 5 days ago
Wideopen, England, United Kingdom 2 weeks ago
Billingham, England, United Kingdom 1 month ago
Network Designer - Register Your Interest (SD-WAN)
Wideopen, England, United Kingdom 2 weeks ago
Network Designer Contact Centre- Register Your Interest!
Wideopen, England, United Kingdom 2 weeks ago
Network Designer - Register Your Interest
Wideopen, England, United Kingdom 2 weeks ago
Network Designer - Register Your Interest
Wideopen, England, United Kingdom 2 weeks ago
Stockton-On-Tees, England, United Kingdom 2 weeks ago
Middlesbrough, England, United Kingdom 1 week ago
Newcastle Upon Tyne, England, United Kingdom 3 days ago
Newcastle Upon Tyne, England, United Kingdom 5 days ago
Stockton-On-Tees, England, United Kingdom 2 weeks ago
Newcastle Upon Tyne, England, United Kingdom 1 week ago
Middlesbrough, England, United Kingdom 1 week ago
Fire & Security Systems Engineer (Electrical)
Middlesbrough, England, United Kingdom 2 weeks ago
Junior Infrastructure & Security Engineer
South Shields, England, United Kingdom 2 weeks ago
Fire & Security Systems Engineer (Electrical)
Middlesbrough, England, United Kingdom 2 weeks ago
Security Operations Engineer (based in Chester -le-Street)
Chester-Le-Street, England, United Kingdom 3 weeks ago
Newcastle Upon Tyne, England, United Kingdom 5 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr