Overview
At Livity Life, part of Millbrook Healthcare Group, we’re leading the Technology Enabled Care (TEC) revolution. Using the most innovative technology and cutting-edge digital tools, we deliver a transformational service that challenges norms and delivers the very best care experience. We have an exciting opportunity for a Customer Service Coordinator to join the team within our Essex Technology Enabled Care (TEC) Service Centre based in Chelmsford. This is an excellent opportunity where you'll work as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done. Millbrook Healthcare Group work in partnership with the local authority to supply TEC solutions to support people in their day-to-day life. This TEC service provides the assessment of service users’ care technology needs all the way through to the installation, maintenance and review of technology equipment.
Responsibilities
* Assist and manage incoming calls and answer any customer queries
* Coordinate equipment orders to be delivered, installed and collected
* Order analysis by checking, identifying and reporting any errors made via online orders
* Provide telephone and email advice to clinical/social care staff to support effective TEC prescription
* General administration that supports daily activities and duties
* Work with people experiencing different vulnerabilities
What are we looking for?
* Experience in a similar, busy and fast paced customer service environment
* Relevant telephone-based customer service experience is preferred
* Good attention to detail and accuracy
* Previous experience of administration, order processing and scheduling of workloads
* Professional and confident manner via telephone and email
* Competent IT skills with Microsoft Office programmes and ability to learn new systems
What can we offer you?
* Monday to Friday 40 hours pw
* 33 days holiday (including bank holidays) plus optional 5 days unpaid
* Company Pension Scheme
* Life Assurance
* A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets
About Millbrook Healthcare Group
Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same. We are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible. Please let us know of any specific requirements you may have and these can be discussed in more detail if you are successful in your application.
Our ambition and values
Our ambition is to become the leading provider in the assisted living sector while ensuring our core values ‘CARES’ remain unchanged. You’ll enjoy the support and encouragement you need to reach your own potential and develop a rewarding career.
Care and respect for our colleagues and service users
Accountable and proud
Ready to learn and grow
Enhance our service users’ lives
Socially responsible, ethical and transparent
This role is working in a regulated activity and may be subject to a DBS disclosure, satisfactory references and Social Media Screening.
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