About Argenta
Argenta Group is headquartered in London and has a presence in Australia, employing over 280 people globally. We are proud of our unique and rich history of trading in the Lloyd’s market, both as a Syndicate and Members’ Agency, and to be part of the Hannover Re Group. Our long standing workforce are our greatest asset; the expertise and knowledge they bring has resulted in our successful track record and continues to shape our future growth strategy.
About the role - this is a 6 month fixed term contract
* An exciting opportunity to join Argenta’s specialist claim team, in a role focussed on Casualty classes of business, including International (mainly US) Liability, Professional Liability, D&O and Financial Lines.
* The successful candidate will work with the Casualty Claims Adjusting Team handling a varied claims portfolio.
* The role will require having responsibility for efficiently handling claims across the Casualty classes, on a lead and agreement party basis, including where dispute resolution or litigation is involved.
As the Senior Claims Adjuster – Casualty, your key responsibilities will involve
* Proactively handling lead and agreement party claims from first advice to settlement to ensure delivery of the Argenta’s claim commitment and achieve good outcomes.
* Fostering good relationships with policyholders, brokers, underwriters and reinsurers, and drive excellent customer service.
* Ensuring that there is prompt and accurate reserving, identifying and pursuing relevant third party recoveries and salvage opportunities.
* The strong ability to prioritise where necessary, identifying deadlines, stipulated by lawsuits, demand letters and claims queries.
* Actively participating in client meetings and market meetings, representing Argenta and delivering on the claims proposition.
* Working closely with underwriters to build out claims proposition in support of growth in underwriting class.
* Working closely with underwriters providing feedback on claims issues, trends and market intelligence.
* Identify and escalate claims related issues where necessary and providing support, as required.
* Providing case specific direction, mentoring and developing team member(s).
* Working with team members to proactively achieve the claims team strategic objectives, aligned to Argenta’s strategic vision.
* Undertake any other related duties as may be reasonably required.
* Working for a regulated Company, you will be expected to perform your duties to the highest of standards, in accordance with the following Conduct Rules as specified by the FCA:
You must act with integrity
You must act with due care, skill and diligence
You must be open and co-operative with the FCA, PRA and other regulators
You must pay due regard to the interests of customers and treat them fairly
You must observe proper standards of market conduct.
About you
* A sound understanding of the Casualty insurance sector.
* Experience in handling Casualty claims.
* Previous experience of insurance products as either a claims handler/broker.
* Strong understanding of Casualty policy wordings.
* Sound computer skills including Microsoft Outlook, Word and Excel and use of ECF/DOCOSoft an advantage.
* Excellent communication skills, including ability to credibly engage with clients, third parties or internal stakeholders.
* Ability to lead or actively participate in market meetings and settlement negotiations.
* Positive and enthusiastic attitude.
* Legal, Dip or CII qualification preferred.
Behaviours
These five behaviours sit at the heart of how we work at Argenta:
Supporting each other
Treat each other with dignity and respect, valuing our differences, so we can all be ourselves and achieve our goals.
Generating creative solutions
We do not settle for things that are not right; we do not walk by, we seek creative solutions.
Owning the delivery
We set clear objectives and deadlines; we are accountable and own the delivery end to end, knowing others will too.
Being Committed
High performing professionals, recognising the importance of wellbeing and balance in our lives.
Building longstanding relationships
Collaboration with our clients and those we work with is key; we work as a team to ensure the best outcomes.