Job Title: Customer Service Executive
Location: Yeovil, Somerset
Salary: Up to £28,000 PA DOE
Hours: Monday - Friday, 9:00am - 5:00pm
If you're passionate about delivering great customer service and building positive relationships, this could be the perfect next step for you. We're excited to offer an opportunity for a Customer Service Executive to join a welcoming and growing business in Yeovil. Whether you already have experience in a customer-focused role or you're eager to take your first step into an office environment and apply your natural people skills, this role offers a fantastic platform to grow. You'll be supported every step of the way as you develop your skills, gain confidence, and build a rewarding career in a professional setting.
Working within a friendly and collaborative environment, you'll play a key role in ensuring a smooth and efficient experience for customers while helping to continuously improve service delivery.
The Role
As a Customer Service Executive, you will be responsible for the day-to-day management of customer accounts, ensuring a high level of service is delivered at all times.
Your responsibilities will include:
Providing guidance to customers on ordering procedures and account management
Managing a wide range of queries including delivery issues, claims, invoice queries and account updates
Processing orders, renewals and cancellations accurately and within agreed timeframes
Building strong relationships with both customers and suppliers to support effective service delivery
Delivering a proactive, high-quality service to a portfolio of customers, ensuring excellent levels of satisfaction
Maintaining accurate system records and ensuring all updates are completed promptly
Producing reports and attending review meetings where required
Working closely with internal teams to support overall service delivery
Identifying opportunities to improve efficiency and streamline processes
Prioritising workload effectively to meet deadlines and business needsThe Candidate
We're looking for an organised and customer-focused individual who enjoys building relationships and delivering a high standard of service.
You will have:
Previous experience within a customer service or client-facing role
Excellent communication skills, both written and verbal
Strong organisational and time management skills
A proactive and solutions focused approach
Good IT skills, including Microsoft Office
A positive, team-oriented attitudeHow to Apply
If this opportunity sounds of interest, please apply online or contact the team at (url removed) or call Vicky (phone number removed) for more information.
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