Great services don't happen by accident. They are carefully designed, tested and refined to deliver better outcomes for users and organisations alike. This opportunity will see a Senior Service Designer take a leading role in shaping end-to-end services that connect people, processes and technology in meaningful and measurable ways. What’s in it for you £75,000 basic salary plus £5,000 annual bonus Opportunity to influence major transformation programmes Work across complex digital, physical and human-centred service environments Exposure to senior stakeholders and strategic decision-making Join multidisciplinary teams spanning design, technology and business disciplines Collaborative culture focused on innovation, creativity and real-world impact Your responsibilities as Senior Service Designer Lead design work across discovery, definition and delivery phases Map and analyse ecosystems to identify opportunities for improvement and transformation Create future-state concepts, blueprints and customer journeys Design services that effectively integrate human and automated interactions Facilitate workshops, co-design activities and stakeholder alignment sessions Connect service design decisions to measurable user, operational and business outcomes What we’re looking for in a Senior Service Designer Previous experience delivering service design within consultancy, agency or complex operational environ...