Job Purpose: To give first line telephone response to various AV contracts Reporting to: Operations Manager Key Focus First line telephone response for AV Maintenance, offering a first class helpdesk support and managing a varying number of calls in any one day.Focus is to solve the problem or gain the maximum amount of information to pass to the field engineer, this will enable to Engineer to have the right equipment to resolve any fault on a first visit.On going in house training will enable you to keep up to speed with new and evolving products. Monitoring of stock and RMAs Key Skills Communications Excellent telephone skills Organisation Attention to detail Supply and Completion of Paperwork Weekly service reports Support with player programming Booking of Engineering resources General Administration Package: Basic Salary Communication Bonus Flexible work hours Refreshment facilities Parking