Role overview
Location: Cheltenham, Gloucestershire
Salary: £29,000 + £2000 allowance for maintaining national security clearance
Working Hours: 0800 - 1700 Monday to Friday
Contract Type: Permanent, Full Time
Benefits: 25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more.
Please note that this position requires you to obtain and maintain National Security Clearance.
About EMCOR UK:
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
Role Overview:
As a receptionist, your primary role will be to provide a professional and welcoming first impression, representing the customer, by demonstrating a high level of customer care, professionalism, and engagement to all staff and visitors of the building in which you are located. This role involves managing front desk operations, handling communications efficiently and effectively, and supporting administrative tasks to ensure smooth day-to-day office functioning.
About the role
What you'll do:
1. Meet and greet clients’ staff, visitors, contractors and other sites users in a warm, prompt, professional and courteous manner.
2. Issue visitor / contractor security passes and advice named Point of Contact (POC) of visitor arrival.
3. Manage the landlord access control system for landlord visitors and contractors, dependent on site.
4. Manage the distribution and collection of phone/laptop lockers keys to site visitors, depending on site.
5. Provide basic site information, security requirements, barrier gate operation, washroom locations, fire alarm tests etc. to site visitors.
6. Maintain visitor records to ensure accurate management information is available on request, including number of visitors to the building, department, and host details.
7. Ensure all visitors to the building are made aware of the security and evacuation procedures.
8. Operate the switchboard / telephones, answering, screening, and forwarding calls, taking messages when appropriate.
9. Maintain a clean, hygienic and tidy reception area, including the visual inspection of any visitor toilet areas, so that they always remain presentable.
10. Always maintain a clear desk policy, to comply with instructions relating to security and confidentiality.
11. Maintain stock levels of stationery and order supplies as required, including security passes and lanyards.
12. Accept any incoming mail and advice named Point of Contact (POC) of delivery.
13. Adhere to site safety and security procedures and work closely with site security teams.
14. Support any on-site VIP Visits, including prior preparation and on-day processes.
Who you'll be:
15. Approachable, and professional
16. Excellent customer service and communication skills – verbal / written / telephone
17. Understanding of site security protocols
18. Able to prioritise workload
19. Able to work to deadlines
20. IT literate – Outlook / Microsoft Office
21. Flexible toward the changes / needs of the business
22. Obtain & maintain national security clearance
EMCOR UK benefits
Benefits
23. 25 Days holidays + Bank holidays
24. Holiday Buy Scheme - up to 5 days a year
25. Industry leading Maternity & Paternity Policies
26. Refer a Friend scheme – worth £500 per referral
27. GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
28. Extensive Learning & Development opportunities, including opportunities for progression.
29. Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
30. Bike To Work Scheme
31. Paid volunteering and charity day
32. Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
33. Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.
At EMCOR UK, we embrace and celebrate diversity in all its forms.
We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work.