Job Title: Customer Service Administrator - Part Time Location: Chester Salary: £27,000 - £29,000 per annum pro rata depending on experience Job Type: Part time, Permanent The hours of work options are: * 17.5 hours per week * Monday - Friday * 10:30 am - 2:00pm Are you interested in a career with WSA? Due to continued growth at our Chester office, we have an exciting opportunity of Part Time Customer Service Administrator within our Customer Experience team. WS Audiology group was formed in 2019 through a merger with Widex and Signia combining over 140 years' experience in pioneering the use of technology to help people with hearing loss hear the sounds that make life wonderful! We are active in over 125 markets and employ in excess of 11,000 people worldwide. Our broad portfolio of hearing related products and services generates annual revenues in excess of 2 billion EUR. Key Responsibilities: The successful candidate will: * Be the first point of contact for B2B customers * Provide level 1 support of handling all incoming interactions and escalating as per correct procedures * Handle high inbound call volumes whilst also maintaining interactions via live chat and case management * Accurately enter and maintain data in the CRM system * Understand and confidently discuss product portfolios across multiple brands with B2B customers * Work towards set KPI's and Targets * Effective...