Job Title:
1st Line Support Engineer
Salary:
£25,000-£27,000 per annum
Location:
Oxford
Industry:
Managed Service Provider (MSP)
About the Role
We are looking for a motivated and customer-focused 1st Line Support Engineer to join our client's growing Managed Service Provider (MSP) team. You'll be the first point of contact for clients, providing technical support, troubleshooting, and ensuring issues are resolved quickly and professionally. This is an excellent opportunity to build your IT career, gain exposure to diverse technologies, and progress within a supportive team environment.
Key Responsibilities
Act as the first line of support for client IT queries via phone, email, and ticketing system
Troubleshoot hardware, software, and network issues
Log, prioritise, and escalate incidents when necessary
Provide excellent customer service, keeping clients updated throughout the process
Support the onboarding of new users, including account setups and configurations
Document solutions and contribute to the internal knowledge base
Skills & Experience Required
Previous experience in an IT support/helpdesk role
Good understanding of Microsoft Windows, Office 365, and common desktop applications
Basic knowledge of networking concepts (DNS, DHCP, TCP/IP)
Strong problem-solving skills and a logical approach to troubleshooting
Excellent communication and customer service skills
What We Offer
£25,000-£27,000 annual salary
Exposure to a wide range of IT systems and environments
Ongoing training and career development opportunities
Supportive, friendly team environment
Company Pension Scheme
On-site Parking
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