About Us: Nestled in the heart of Hillsborough, The Hillside first opened its doors to patrons in 1752 and has been enjoying a busy trade ever since thanks to our warm atmosphere, exceptional service, and locally sourced fare. Only 15 minutes’ drive from Belfast city centre, we take pride in offering both locals and visitors a unique place to unwind. We are renowned for our roaring open fires in the winter and our pretty cobble stoned beer garden in the summer.
The role of General Manager is vital to maintaining the high standards of our establishment while embracing the charm of our historic surroundings.
The candidate should have a proven track record in leadership and front of house skills with the ability to train and develop a team and deliver excellent customer care. The ideal candidate will be fully flexible to work, days evenings and weekend shifts.
Key Responsibilities:
* Oversee the day-to-day operations of the pub, ensuring smooth and efficient service.
* Lead, train, and manage a team of around 20 staff, including one assistant manager and 3 supervisors.
* Create and manage staff rosters, budgets, and stock control.
* Using several computer packages, strong IT skills are essential.
* Flexibility to work shift patterns to meet the needs of the business.
* Liaising with the kitchen team to ensure cohesive service operations and quality standards.
* Oversee the recruitment, training, and development of new team members.
* Organize events, promotions, and special nights to attract new customers and keep regulars returning.
About You:
* Proven experience in a senior management role in a similar venue.
* A hands-on approach with a passion for creating exceptional customer experiences.
* Knowledge of managing stock and spillage costs.
* Experience managing labour budgets.
* Proven track record of people management including recruitment, appraisals, training, and rotas.
* A deep understanding of the food and beverage industry and the ability to make operational improvements.
* Impeccable customer care.
* Excellent communication, presentation, and interpersonal skills.
* A good working knowledge of IT systems.
What We Offer:
* Competitive salary including bonus scheme.
* Company discount offering 20% off food in various outlets including Bullitt Hotel, Little Wing Pizzeria, The National, and The Cloth Ear.
* 29 days’ annual holiday allowance.
* Structured learning and development plans through our online FLOW training programme.
* Varied training opportunities including NVQs, WSET, First Aid, Mental Health Awareness, etc.
* Team bonding events such as our summer BBQ, Winter Raffle, seasonal parties, and supplier trips.
* Flexible working.
* An opportunity to become part of the Beannchor Group, one of the province's largest operators of licensed premises.
If you are looking for a new challenge and want to lead a dedicated team in a wonderful setting, we’d love to hear from you!
To discover more about our venue, please see our website.
The Company reserves the right to apply enhanced short-listing criteria. North Down Leisure is an equal opportunities employer.
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