Job Description Service Administrator / Dispatch Coordinator
£29,000 – £32,000 per annum | 3 days office / 2 days home | Watford
About the Role We’re looking for a proactive Service Administrator / Dispatch Coordinator to join a leading organisation on a 6-month fixed-term contract (with potential extension).
You’ll be at the heart of the Service Department, managing day-to-day administration, coordinating engineer schedules, and ensuring customers are kept informed.
This is a hybrid role offering flexibility, with three days in the office and two from home.
Key Responsibilities
1. Schedule and dispatch Field Service Engineers efficiently to meet customer needs.
2. Manage service contracts, quotes, work orders, and invoicing via ServiceMax and SAP.
3. Liaise with customers, Sales, and Technical Support to keep all stakeholders updated.
4. Order and ship spare parts, including urgent requests.
5. Maintain accurate records, data, and reporting in line with company standards.
6. Support preventative maintenance planning and ensure compliance with service agreements.
What We’re Looking For
7. Proven administration experience, ideally within a service organisation.
8. Strong knowledge of SAP; ServiceMax experience is a plus.
9. Excellent organisation, time management, and problem-solving skills.
10. Strong communication skills with internal teams and external customers.
11. Flexible, adaptable, and willing to learn; some European travel for training may be required.
Why You’ll Love This Role
12. Competitive salary: £29,000 – £32,000 per year
13. Hybrid working: 3 days in office, 2 days from home
14. Generous benefits package: 25 days’ holiday + public holidays, birthday leave, life assurance, BUPA & dental insurance, pension, bike-to-work scheme, flexible gym membership
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