The role will involve using our case‑management systems to manage Claimant Personal Injury claims through all stages, both pre‑ and post‑litigation. You will need to comply with agreed service level agreements and will also be responsible for administration tasks as required. The role involves providing clear, concise legal advice to people from a variety of backgrounds, taking inbound calls from clients and making outbound calls to proactively manage your caseload. The position is hybrid; you will be based in our Leeds City Centre office and will also work from home.
Responsibilities
* Use the case‑management system to manage all stages of personal injury claims.
* Provide clear, concise legal advice to clients.
* Comply with service‑level agreements and administrative requirements.
* Take inbound calls and make outbound calls to manage caseloads proactively.
Qualifications
* Excellent telephone manner and interpersonal skills.
* Ability to control telephone conversations effectively.
* Active listening, questioning and responding skills.
* Good attention to detail.
* Remain calm while thinking on your feet.
* Good team player.
* Use initiative and work to strict deadlines.
* Excellent written and verbal communication skills.
* Previous case‑handling experience is not essential; full training will be provided.
Benefits
* Great work‑life balance with a 35‑hour working week.
* Work alongside experienced advisors who provide support and coaching.
* Access to specialist departments of the company.
* Wide range of staff benefits, including a pension scheme, health cash plan, employee assistance programme and bike‑to‑work scheme.
* Salary reviews in line with the annual appraisal process.
* Encouragement of progression with internal opportunities.
* We value personality and individuality, providing space and respect to do a great job for our clients.
We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without discrimination.
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