Employer description:
Ongo Homes Ltd is the largest provider of housing and community services in North Lincolnshire. Established in 2007, the company is dedicated to improving the lives of local communities through its social business model. Ongo Homes offers a wide range of services including housing management, maintenance, repairs, roofing, and locksmith services. With a strong commitment to social work, all profits are reinvested into community initiatives to support families and individuals in achieving happy, healthy, and successful lives. The company is headquartered in Scunthorpe and employs over 235 staff members.
Overview:
As our Software Engineer Apprentice, you will aid with providing a support and maintenance service in particular relating to all software owned by the group. You will also undertake a learning programme to develop your skills and understanding in relation to software support, maintenance and development enhancing your knowledge.
Responsibilities:
Helpdesk Support: Respond to helpdesk traffic via all communication channels, maintaining high standards of customer service by considering impact, priority, and severity. Handle helpdesk incidents and service requests in accordance with service level agreements and customer standards.
Troubleshooting: Confidently approach helpdesk c...