Night PorterLocation: Hinxton Hall Conference CentreSalary: £17.44 per hour paid overtimeContract: Permanent, Full Time, 4 on 4 off shift pattern, 12 hours - 19:00 to 07:00 As a Night Porter at Hinxton Hall Conference Centre, you will be completing a role that offers a mix of customer service, security provision and administrative tasks. You will be a point of contact for our guests, so you need to be passionate about customer service and always willing to go the extra mile. The Night Porter has a unique and very important role in the conference centre operation.We are looking for an enthusiastic, organised and well-presented candidate for this shift-based role, to ensure that the Conference Centre security, first aid and fire safety duties are carried out, ensuring the welfare of our guests. You will represent Hinxton Hall by providing reception and front-of-house services to guests with a high standard of courteous professionalism.Due to the location, you must have your own mode of transport as there is no public transport links to the area that Hinxton Hall is located in. What we can offer you:A collaborative and inclusive culture, where your ideas are valued, and creativity is encouraged.The chance to work at one of the largest venues in the RA Venue portfolio.20 days annual leave (Excluding bank holidays and national holiday days)Free staff meals whilst at work.Free on-site staff parking.Access to Compass Group company perks & benefits.Perks for Works discounts and promotionsAccess to training, mentoring and development, with support from our wider Restaurant Associates and Compass Group UK networks.On-site F&B discounts. Responsibilities:Check-in late arrivals and check out early departuresMake and serve light meals and drinks to customers and close the bar as per procedureAssist guests with any requests, e.g. information, directionsSet up rooms for meetings and dining/refreshment areas to set standardsCarry out StocktakeContribute to monthly Health & Safety auditLight administrative dutiesPrepare Laundry for return and complete documentationComplete a nightly room check sheet for all conference/meeting roomsRaise any repair issues using internal reporting systemLoad temporary staff names onto security visitor systemPrepare bedroom keysPrint catering menusRespond to phone callsEnsure the conference centre is secure for the nightComplete all incident reports and distribute to the relevant departmentsPrepare light snacks/pizza for overnight guestsEnsure all tasks are completed and a full handover takes place at the end of each shiftAttend to and administer if required) First Aid and incidents. It is a requirement to be a trained first aider in this position, we will provide the training if needed. The Ideal Candidate:It is a requirement to be a trained first aider in this position, we will provide the training if needed.Experience using Kinetix (not essential as training given)Passionate about delivering a great guest experienceThe ability to work well with all departments to ensure the highest guest experience is always deliveredBe an effective communicator and comfortable with lone workingAbout Us:Restaurant Associates is a leading premium hospitality provider with an ethos drawn from our history of fine and high-quality dining in London and New York.Within our venues team, we provide catering and hospitality services to some of the most iconic visitor attractions and destinations in the UK including the Imperial War Museum London, Glyndebourne Opera House, Knebworth House, Design Museum, Whipsnade Zoo and many more. Within these amazing venues we operate a host of bespoke cafés and restaurants, as well as delivering private events ranging from small meetings to large-scale ground events of up to 1000 people. You can find a full list of our venues on our website.We pride ourselves on being an inclusive, diverse, fun, and dynamic place to work with opportunities to collaborate with a wide range of teams plus a commitment to putting our people first. Restaurant Associates is an equal opportunity employer and welcomes applications from candidates of all backgrounds. As a business, we are committed to sustainability led practices and are proud to have achieved 3 stars with the Sustainable Restaurant Association's Food Made Good Programme.Job Reference: com/1902/41077001/52537887/SU RA Venues