Job Description
Job Title: Head of Scheduling Operations
Location: Redditch
Salary: £65,000 - £75,000
Contract Type: Full-time, Permanent
Hours: 40 hours per week (flexibility required for 24/7 operation)
About the Role:
We’re on the lookout for an experienced and driven Head of Scheduling Operations to lead and manage our field engineering job scheduling function. You’ll be at the heart of our operational and strategic planning—ensuring seamless scheduling of work to Engineers, Technicians, and Specialist Field Teams across both planned and reactive maintenance services for our diverse client base.
This is a high-impact leadership role, requiring an individual that is comfortable interpreting data, is up to speed with the latest technology and planning methodology and at ease making tactical and strategic operational decisions. We are looking for an individual who has the gravitas to lead and engage a team of up to 50 colleagues and develop strong stakeholder relationships to drive service delivery, customer satisfaction, and compliance of contractual KPIs.
Key Responsibilities:
1. Lead the day-to-day operation of a first-class scheduling team, ensuring excellence in service delivery.
2. Ma...