Please note this is a permanent position Working hours: 30 hours per week Working details: Monday - Friday, 3pm - 9pm Interview Date: To be confirmed Key Responsibilities: The Concierge will often be the first point of contact for everyone accessing our Lifehouse and will provide assistance with housing management functions including: taking ownership of the process for reporting maintenance tasks and ensuring their completion, overseeing the timely turnaround for void units, and managing health and safety procedures for the service including regular building checks. The role will also include front of house services such as dealing with telephone calls, greeting clients and external contractors/ visitors, and keeping records up to date. The successful candidate will be able to demonstrate: Excellent customer service and people management skills, with ability to provide an efficient front of house service Willingness to work within the team, with a hands-on approach wherever needed Excellent planning, organisational, and time management skills Proficient in a range of IT packages (Microsoft Word/ Excel) Patience and understanding for the client group Respect the diversity of other people’s culture, faith and practice. In order to complete your application please download and read the job profile and any other attachments. In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting. Appointment subject to satisfactory references, proof of right to work in the UK, Enhanced DBS Disclosure. For details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship. Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration. We reserve the right to close this advert earlier if we feel that we have received sufficient applications. Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.