Anderson Knight is recruiting a Complaints Resolution Handler on behalf of a leading organisation in the financial services sector. This role is ideal for someone who has at least 1 year of end-to-end complaint handling experience in a regulated environment and is confident managing cases from initial contact through to final resolution.
Location: Glasgow (Hybrid)
Salary: £27,500
Hours: Monday‑Friday, covering the hours of 8am‑8pm on rotation and 1 weekend in every 8.
Key Responsibilities
* Manage a caseload of complaints from start to finish, ensuring fair, timely and accurate outcomes.
* Communicate clearly and professionally with customers and internal stakeholders.
* Log and document all cases in line with regulatory and internal standards.
* Gather information from relevant departments to support resolution.
* Keep customers updated throughout the process and deliver a positive and supportive experience.
* Identify themes or trends that may support service or process improvements.
What We're Looking For
* Minimum 1 year of end-to-end complaints experience (essential).
* Experience working within a regulated environment (financial services or similar).
* Strong written and verbal communication skills.
* Ability to manage sensitive or complex cases with empathy and professionalism.
* Proactive, organised and confident in working independently and as part of a team.
Benefits
* 33 days holiday (including public holidays)
* Additional birthday leave
* Discretionary bonus scheme
* Up to 20% pension contribution
* Private medical insurance & eyecare support
* Hybrid working available following probation
* Opportunities for career development
To apply, please send your CV in confidence
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