Personal Shopping Team Assistant (12 month FTC)
POSITION SUMMARY:
The Personal Shopping Team Assistant role provides effective support and assistance to the Head of Personal Shopping, Senior Personal Shopping Manager and Personal Shopping team with all administrative and operative arrangements needed to facilitate efficient working of the function. The Personal Shopping Team Assistant will need to ensure they are proactive, solution oriented and deliver a high quality of unreasonable hospitality at all times.
KEY RESPONSIBILITIES:
1. Efficiently manage all aspects of guests bookings - reserved parking, guest pick-up from train station, advance brand bookings and Hands free Shopping
2. Maintenance of salesforce manual input for the Personal Shopping team, including daily entry of client data
3. Monitoring of clientelling activities, including but not limited to team client outreaches
4. Provide team with daily & weekly sales figures and provide key business communication updates
5. Ensuring team office space and environment is tidy at all times – responsible for adherence to housekeeping guidelines. Working closely with The Apartment team on maintenance and cleanliness of the Personal Shopping Suites to ensure high standards at all times.
6. Responsible for managing the following end to end processes:
7. Support the team with fulfilment of Drop-It courier services
8. Daily entry of client data on Salesforce
9. Completing and managing trackers for Personal Shopping team
10. Managing all Gift cards for virtual shopping
11. Liaising with our drivers and arranging transportation for qualified guests
12. Raising purchase orders
13. Organising and supporting internal and external meetings
14. Support Personal Shopping team with managing external enquiries through our website and relevant inboxes.
15. Supporting team with ad-hoc projects as agreed with Senior Personal Shopping Manager
16. Work closely with our central clientelling and salesforce teams
BACKGROUND & SKILLS REQUIRED:
17. Previous office and operations administration experience is essential
18. Previous experience in a Retail or Luxury environment would be advantageous
19. Knowledge of salesforce or equivalent CRM tool
20. Excellent computer literacy, confident with office, PowerPoint, excel
21. Positive, proactive, impeccable time management, and ability to prioritise effectively
22. Excellent communication, interpersonal and organisational skills
23. A collaborative approach to team work, and a flexible working style is essential
24. Confident in working with a wide variation of clients, including high net-worth individuals
25. Ability to work well under pressure and in a fast paced environment