Social network you want to login/join with:
The Resident Finance Credit Controller reports to the Sales Ledger Resident Finance Manager. The position holder is responsible for ensuring invoices are collected within the agreed payment terms; the production of accurate and timely reconciliations and dealing with invoice queries - some of which are of a complex nature.
There is also a requirement to fulfil other ad hoc day-to-day duties in order to ensure effective, efficient and accurate financial operations, whilst complying with company policies and procedures to ensure that a high level of customer service is upheld at all times.
Accountabilities:
* Reconciliation of Resident’s Sales ledger accounts and Housing associations.
* Collating and banking all Residents Finance cheques.
* Resolve unallocated cash balances on a timely basis.
* Receiving calls from sites/ LA helping resolve queries.
* Journaling monies from old Fox IP accounts to Foundry accounts.
* Requesting evidence of mileage after we have invoiced.
* Communicating the queries with the BUFC’s and updating it in the ‘List to be resolved’
* Production of an updated analysis of overdue debt.
* Chasing invoices by phone or email to reduce the debtor balances and debtor days.
* Setting up new Standing order and renewing the existing ones annually/when necessary.
* Reducing the number of customers who are paying by cheques and encouraging them to set up S/O or to pay by BACS.
* Resolving invoice and billings queries and referring internally, as required, for timely resolution.
* Sending out communication to customers as per the Business needs.
* To understand and apply GDPR when dealing with customers and data recording/storage.
* Assisting with internal and external audit requirements as instructed.
* The position holder will be expected to build and maintaining good relationships with customers by understanding their operations and determining how best to ensure payment terms are met.
* Supporting Senior Management with query/invoice/payment updates.
* Building relationships with internal and external stakeholders.
* To ensure monthly cash and overdue debt KPIs are achieved.
Personal Characteristics
* Personally, aligned with our core values and beliefs; care, honesty, open, driven and committed.
* The ability to cope with deadlines and prioritise work demands whilst remaining professional and focused.
* Organised and methodical.
* Adaptable to change in a fast-paced dynamic environment.
* Excellent communication skills and an ability to liaise appropriately with stakeholders and customers at all levels including cross function Department Managers.
* A team player with a collegiate attitude and willingness to help others and go beyond their formal role.
Experience and Skills Required:
* Proven experience and knowledge of the processes of allocations.
* Reconciliation skills between Bank, Sales Ledger and understanding of when accounts have been allocated incorrectly and how to resolve them.
* Intermediate Excel experience (Pivot table, Formulas, V-Look up, Conditional formatting).
* Demonstrable capabilities to produce accurate and timely reconciliations of debtor and sales ledger accounts.
* Previous experience of dealing with complex ledgers.
* Excellent communication skills and record of accomplishment of building strong relationships with customers.
Experience and Skills Desirable
* Credit control experience with NHS/Public sector.
* Minimum five years Credit control/Accounts Receivable experience
The job description is subject to change as the role evolves.
#J-18808-Ljbffr