Annual wage £12,313.60 Benefits: ● Private Medical Insurance. ● Paid Training & Certifications. ● Opportunity to grow into new roles as the team expands Wages explained Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). Minimum Wage Rates Working week Monday - Friday, between 9.00am - 5.00pm with some home working. Total hours per week: 37.0 Expected duration 12 Months Possible start date 29 Apr 2024 Date posted 20 Mar 2024 Apprenticeship level Intermediate Level 2 (GCSE) Reference number VAC1000239328 Positions 1 available What you will do in your working day To provide an outstanding level of customer care by identifying appropriate customer needs, gathering appropriate information accurately and with care To pro-actively manage the customer journey either by customer calls, and emails Support customers with any portal and course queries Continually improve customer processes by seeking regular feedback and raise issues and areas of concern so that tangible improvements can be recommended Support opportunities to retain business, by understanding fully what a customer is asking for and providing a tailored response Managing Live Chat Answering inbound calls Assembling and sending gift packs to new clients The training you will be getting Delivery to be completed on-site and 6 hours per week off the job training either at Barnsley College or your place of work. Student to complete an Intermediate Technical Certificate as well as a Level 2 Customer Service Apprentice. Apprentices without Level 1 English and maths will need to achieve this level and taken the test for level 2 prior to taking their end point assessment. What to expect at the end of your apprenticeship Possible progession opportunities within the business Requirements and prospects Desired skills and personal qualities Communication skills, IT skills, Attention to detail, Customer care skills, Administrative skills, Team working Qualifications GCSE or equivalent English (Grade 4/C) Desired GCSE or equivalent Maths (Grade 4/C) Desired