Customer Care Advisors
Function: On Trade
Location: Edinburgh City Centre – (St Andrew’s Square) with a healthy mix of home-working
Salary: £26,111 base depending on experience, plus full benefits listed below.
Contract: Permanent (Multiple roles available)
Closing date: 11th May 2026
As the nation’s leading pub, cider and beer company and the name behind a host of brilliant brands, we’re looking for equally brilliant people to help us on our journey to shaping a better future.
We're looking for self‑starters who learn quickly and enjoy problem‑solving. This role requires a high level of attention to detail, big‑picture thinking and collaboration with key stakeholders to provide exceptional service.
About the role
As a Customer Care Advisor, you’ll thrive in a fast‑paced, solution‑driven environment, focusing on delivering outstanding customer service and a top‑class customer experience. You’ll engage directly with customers ensuring seamless end‑to‑end service and delivery management.
Previous experience in a contact centre is essential. This role requires strong communication skills and the ability to guide conversations toward positive outcomes, even under pressure.
What you can expect
Customer Care is well connected with the wider business. You’ll not only speak with customers daily, but also support front‑line sales teams and collaborate with colleagues across the UK.
Who we’re looking for
We’re looking for individuals who are:
* Positive: you bring energy and enthusiasm to your work.
* Collaborative: you work well with others to achieve shared goals.
* Accountable: you take ownership and deliver on commitments.
What you’ll bring
* Contact centre experience (inbound and outbound)
* Customer service experience
* A positive attitude
* A passion for problem‑solving
Our ways of working
This role is office‑based. We operate a hybrid working framework, requiring a minimum of 3 days in the office (Tuesday–Thursday) with Monday and Friday as work‑from‑home days.
Our benefits and rewards
* Annual bonus
* Company‑funded Private Medical Healthcare
* Double‑matched pension (up to 10%)
* 35 days holiday (holiday trading available)
* Retail discounts
* A monthly case of our delicious ciders and beers (low and no alcohol options available)
* Unique learning and development opportunities
Additional information
We embrace learning and growth, offering plenty of opportunities to develop in this role. You’re also likely to bring experiences that are not listed above – these are welcome, but a core understanding of stakeholder communications is important.
We welcome all candidates, and encourage you to apply if you feel you may be a good fit. You may be exactly what we’re looking for.
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