In a Nutshell
We have an exciting opportunity for a Customer Relations Manager to join our team within Vistry Bristol, at our Bristol office with travel to various locations. As our Customer Relations Manager, you will play a key role to provide support and management to resolve customer defects, improve our build quality and the service we provide. Working within the team, you will provide help drive and shape our customer and partners experience, demonstrating ownership of the customer journey and managing complex works and customer relations.
You will work closely with our sales, build and customer service coordinator for our developments to identify trends, opportunities and concerns that arise, and bring about change. You will be expected to manage resources both internally and with our supply chain, to address and resolve issues raised, with efficiency and reliability whilst being results focused.
You will carry out pre-handover inspections on our open market and partner plots, to ensure functionality and finesse is achieved in terms of quality of delivery. You will assist the business in maintaining high customer satisfaction scores at 8 weeks and 9 months (NHBC) and provide an exceptional customer service.
We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the inter...