Salary: £24,880 + Bonus Scheme
As a Customer Enrolment Administrator, you’ll play a vital role in ensuring a smooth transition for customers switching their payment services from previous providers. From the moment a contract is received to the point your supply goes live, you will deliver a seamless onboarding experience.
What We Want You To Do
* Accurately onboard new customers by processing contracts from Sales with a "right first time" approach, including thorough quality checks.
* Respond to customer enquiries and provide support throughout the onboarding journey, helping diagnose and resolve any setup issues.
* Proactively contribute ideas to enhance the customer journey and overall experience.
* Develop an in-depth knowledge of our systems, products and processes, to confidently support both customers and colleagues.
* Resolve basic queries or exceptions that may delay service activation.
What Success In The Role Looks Like
* All sales processed within 24hrs on receipt.
* Timely resolution of any issues preventing service activation, in line with SLAs.
* Full ownership of customer cases from start to finish.
* Deliver a consistent high level of customer experience.
* All customer queries and faults resolved within agreed SLAs.
What You Need to Have Done Already to Be Right for This Role
* Experience working collaboratively in a team environment.
* Previous exposure to payment services is a plus, but not essential.
* Strong computer literacy is essential.
* Basic understanding of B2B provisioning processes is preferred.
Skills
* Excellent written and verbal communications skills, with an ability to adapt communication styles to individual customers.
* High level of attention to detail and organisation, with a sense of ownership, pride and responsibility for the accuracy of your own work.
* A curious, determined mindset focused on resolving onboarding challenges and ensuring successful service switches.
* A genuine commitment to personal development and continuous learning.
* A professional, approachable, and supportive attitude that fosters strong relationships with both customers and colleagues.
Core Benefits
* Pension contributions and life assurance coverage to support your future and protect what matters most.
* 25 days’ annual leave, increasing to 28 days with service.
* Birthday off every year.
* Flexibility to buy up to 10 extra holidays or sell up to 5 days annually.
* Exclusive discounts at popular high street and online retailers.
* Cycle-to-work scheme and travel loans for people wanting a greener commute.
* Access to LinkedIn Learning.
Wellbeing & Support
* 24/7 access to a GP, mental health support and fitness programmes.
* Free legal and financial advice.
* A strong focus on wellbeing, supported by resources to help you feel your best.
Important Extras
* Hybrid working - up to three days a week from home.
* Charity fundraising and volunteering opportunities.
* Fantastic on-site facilities, including a free gym and free parking.
* A full-time, permanent contract (37.5 hours per week).
* No weekends and every bank holiday off.
If you’re ready for a new challenge with great benefits and a supportive, award‑winning company, we’d love to hear from you.
Across Clear Business, we’re passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams. All successful candidates will be subject to pre‑employment checks. Please note: this vacancy may close early if we receive a high volume of suitable applications.
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