Job Description
As a Commercial Telecoms Business Analyst, you will be the Telco SME for UW, providing vital market insights and leading major industry change projects. We are looking for a proactive, self-starting individual with a "straight shoulders" mentality—someone who takes full responsibility for challenges and sees them through to completion. You should be a confident communicator and an open listener who is naturally curious about data and how it can inform customer-centric decisions.
We deliver progress. What you’ll do and how you will make an impact...
You will drive the evolution of our Telecoms offering by leading industry change projects and identifying opportunities for continuous improvement within our systems and processes.
Your responsibilities will include:
1. Leading industry change projects, such as the decommissioning of legacy services, customer migrations and Exchange Exit/Evolution.
2. Acting as a Telco SME, providing market insights to the Product and Operational teams.
3. Managing third-party relationships, including ongoing account management and due diligence for new suppliers.
4. Performing small-scale trials with Telco suppliers to determine the viability of new products.
5. Translating technical design documents into clear business requirements.
6. Maintaining regulatory knowledge by attending industry calls and cascading insights to relevant stakeholders. You'll work with the Regulatory teams to implement industry wide regulatory change into Operational processes.
We work together. Your team and the people you will work with...
As part of the Commercial Telecoms team, you will act as the primary interface between the Commercial, Product, and Technology departments. You will collaborate with a wide range of internal stakeholders, including Marketing, Legal/Privacy, Operations, and Learning & Development. Externally, you will manage relationships with third-party broadband suppliers and represent UW on industry calls to maintain our regulatory and market standing.
Qualifications
We put people first. It's all about you...
To be successful in this role, you will need:
7. Experience in implementing and running industry-related commercial programmes within Telco or other heavily regulated domains.
8. Business Analysis expertise, with the ability to gather requirements, map processes, and translate technical designs into clear business needs.
9. Project Management skills to manage complex industry projects from start to finish.
10. Commercial Acumen to balance financial impact with customer experience.
11. Data Literacy with the ability to navigate datasets to pull actionable insights.
12. Relentless Standards and a high level of attention to detail.
13. Communication Skills across verbal, written, and presentational formats.
Additional Information
So why pick UW?
We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:
14. An industry benchmarked salary. We’ll share it during your first conversation.
15. Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
16. Holiday trading- buy & sell up to 5 days holiday each year
17. Electric Car salary sacrifice scheme through Tusker
18. Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
19. A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool.
20. Save as You Earn scheme.
21. Family-friendly policies, designed to help you and your family thrive.
22. Flexible benefit choices such as Private health insurance, a free Virtual GP, Gym discounts and wellbeing apps.
23. Belonging groups that help UW shape an even more inclusive future.
24. A commitment to helping you develop your career journey through learning, coaching and new experiences