Job overview
As a Senior Infrastructure and Cloud Engineer you will be responsible for the delivery of day to day services within the infrastructure team. As part of small multi-disciplined team you will be jointly responsible for the following (but not limited to) technologies Storage, Virtualized platforms, Security and AV services, Domain Services, Proxy, Windows and Linux systems, Containerized platforms (Docker and Azure AKS), Monitoring services and Public Cloud services (Office 365, Hybrid Email and Azure ARM) and backup services maintaining operational efficiency and above SLA performance. SLAM have widely adopted cloud platforms, and the role will be to support the develop of native cloud applications or refactor existing legacy systems for cloud using IAAS, SAAS, PAAS and Kubernetes systems.
Career Progression pathways and development opportunities:
We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. In addition, we offer ongoing training and development in conjunction with the BCS membership.
Main duties of the job
Being a senior Infrastructure and Cloud technical expert, you will be required to mentor and coach other members of the ICT service department for career development. You will work closely with all elements of the ICT service to deliver the best outcomes of the service and for customers. Offering a “can do”, proactive approach to service delivery and ultimately delivering for the service needs. You will be a member off, and not limited to, the ICT Department Business Continuity team and part of the ICT out of hours emergency Support rota.
Flexible working:
As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from 8amto 6pm, giving you the very best of good work life balance.
Working for our organisation
Service Delivery fall within the IT Service umbrella, which follows the ITIL standard of Service Management, empowering technology and process to ensure the customers have the best possible end result. You will be a senior technical influence in the Technical Services section in improving, maintaining and documenting new and existing ICT services.
About our locations:
The Service Delivery team are based across the various sites:
Maudsley Hospital (headquarters)
Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone 2) and is within walking distance from the beautiful green spaces of Ruskin park and the vibrant high-street that offers great shopping opportunities and with a wide range restaurants.
St Pauls
St Pauls is located within the Bromley area and is less than 10 minutes from the train stations (Bromley South, Bromley North and Shortlands) It is within walking distance from the beautiful green spaces of Bromley Park and the vibrant high-street that offers great shopping opportunities and with a wide range restaurants.
Bethlem Royal Hospital
Bethlem Royal Hospital is based in a beautiful setting in over 200 acres of green space in the London Borough of Bromley, South East London. The hospital has easy access to nearby main roads and have offers free parking. The site is within walking distance from of Eden Park and West Wickham overland stations.
Detailed job description and main responsibilities
Job Purpose:
As a Senior Infrastructure and Cloud Engineer you will be responsible for the delivery of day to day services within the infrastructure team. As part of small multi-disciplined team you will be jointly responsible for the following (but not limited to) technologies Storage, Virtualized platforms, Security and AV services, Domain Services, Proxy, Windows and Linux systems, Containerized platforms (Docker and Azure AKS), Monitoring services and Public Cloud services (Office 365, Hybrid Email and Azure ARM) and backup services maintaining operational efficiency and above SLA performance. SLAM have widely adopted cloud platforms, and the role will be to support the develop of native cloud applications or refactor existing legacy systems for cloud using IAAS, SAAS, PAAS and Kubernetes systems. Being a senior Infrastructure and Cloud technical expert, you must be able to adapt your knowledge to new, emerging and legacy technologies covering as technical reference in the absence of other senior team members to maintain service for customers. A proactive worker thinking outside the box to maintain or reinstate service for customers driving efficiency.
Service Delivery fall within the IT Service umbrella, which follows the ITIL standard of Service Management, empowering technology and process to ensure the customers have the best possible end result. You will be a senior technical influence in the Technical Services section in improving, maintaining and documenting new and existing ICT services.
Being a senior Infrastructure and Cloud technical expert, you will be required to mentor and coach other members of the ICT service department for career development. You will work closely with all elements of the ICT service to deliver the best outcomes of the service and for customers. Offering a “can do”, proactive approach to service delivery and ultimately delivering for the service needs. You will be a member off, and not limited to, the ICT Department Business Continuity team and part of the ICT out of hours emergency Support rota.
Key Responsibilities:
Provide Senior Technical Services lead for Identity Services, Storage, Virtualized platforms, Security and AV services, Domain Services, Proxy, Windows and Linux systems, Containerized platforms (Docker and Azure AKS), Monitoring services and Public Cloud services ((Office 365, Hybrid Email and Azure ARM) and backup services maintaining operational efficiency and above SLA performance.
BAU Administration of the groups platform services for Storage, Virtualized platforms, Security and AV services, Domain Services, Proxy, Windows and Linux systems, Containerized platforms (Docker and Azure AKS), Monitoring services and Public Cloud services ((Office 365, Hybrid Email and Azure ARM) and backup services maintaining operational efficiency and above SLA performance.
Monitor the trusts Infrastructure Services platform to make sure that service levels are met for the customer
Infrastructure design and implementation for new services with external support as required.
Undertake evaluations of new and emerging technologies and make recommendations regarding their suitability and possible implementation
Maintain and document services in accordance with Trust systems
Support and mentor team members as required for personal development and knowledge transfer
Other activity from time to time as required to support the operation of Infrastructure Service’s
Abide to the department and trusts policies and procedures
Person specification
Qualifications
Essential criteria
1. Educated to Degree level or equivalent experience
2. Vmware VCP or equivalent experience
3. Relevant application services accreditations
4. MCSE: Cloud Platform and Infrastructure
5. ITIL Foundation Version 3
Knowledge and Experience
Essential criteria
6. Experience of troubleshooting complex technology issues identifying the root cause.
7. Relevant experience of hands-on ICT server administration in an enterprise environment
8. Ability to administer and maintain Identity Services, Storage, Virtualized platforms, Security and AV services, Domain Services, Proxy, Windows and Linux systems, Containerized platforms (Docker and Azure AKS), Monitoring services and Public Cloud services ((Office 365, Hybrid Email and Azure ARM) and backup services maintaining operational efficiency and above SLA performance
9. Experience of creating and configuring hardware configurations for Server specifications.
10. Ability to identify the Root cause of issues
11. Good working knowledge of Microsoft Office applications and other common desktop software such as antivirus and productivity suites
12. Experience of designing and administering group policies objects for the forests.
13. Familiarity with IP networking and basic tools for troubleshooting in a routed network
14. Experience of Storage Infrastructure Administration
15. Deployed and manage patch management solutions for Enterprise environment Management of Proxy Services
16. Experience of administration of Public Cloud platforms and the design of cloud native applications
17. Experience of supporting DEVOPS environments include continuous deployment methods and Kubernetes systems
18. Experience in automations methods for private and public cloud offerings. Utilising but not exclusively automation using Vrealize, Powershell, JSON, ARM Templates or Terraform.
Desirable criteria
19. Relevant experience administering and maintaining Office 365 and Hybrid Exchange Environments
20. Knowledge of Office 365 and Hybrid Exchange platforms
21. Experience in maintaining and supporting Linux server infrastructure
22. Relevant experience administering a complex multi domain Active Directory environment of around 50k objects and 100+ sites using the relevant tools to assist.
23. Experience in Managing and Martian Domain services such as FSMO roles, DNS, DHCP in an enterprise environment
24. SQL Administration on premise and cloud
25. Administration of backup technologies
Personal Attributes
Essential criteria
26. Customer focused with good verbal communication skills
27. Excellent standard of written English Good time management
28. Ability to work on own initiative and as part of a team to SLA deadlines
29. Ability to plan, agree, schedule, document and implement changes using a structured change control process
30. Ability to follow instructions and work unsupervised
31. Logical, methodical, pro-active and enthusiastic in working practices
32. The ability to translate technical Jargon information for a customer to understand
33. The ability to work on occasion longer hours to get the job completed for deadlines