Are you looking for a role that values your unique life experiences and willingness to grow, rather than just your formal qualifications? We're searching for motivated individuals who may not have direct experience in this field but have a passion for learning, problem-solving, and adapting to new challenges. If you have the right mindset, a strong work ethic, and the desire to build a meaningful career, we offer comprehensive training to help you succeed. Your past experiences—no matter how diverse—combined with your dedication to learn, are exactly what we're looking for
Job description
Job Role: Customer Service Property Assistant (Evenings/Weekends)
Contract Type: Part Time - Temporary to Permanent (Initial 5 months)
Shift Patterns:
1. 26 Hours per Week (Monday 5pm-11pm - Tuesday 5pm-11pm - Wednesday 5pm - 11pm, Saturday 11am - 9pm)
2. 26 Hours per Week(Monday 5pm-11pm - Tuesday 5pm-11pm - Wednesday 5pm - 11pm, Saturday 12pm - 10pm)
Hours per Week (Thursday 5pm - 11pm, Friday 5pm - 11pm, Sunday 9am - 9pm)
4. 17 Hours per Week(Thursday 5pm - 11pm, Sunday 9am - 9pm)
Starting salary: £12.24 per hour
Company Overview: PropCall are a specialist out of hours service for the property management industry. We provide telephone answering, remote concierge and CCTV operating services for small and medium-sized enterprises in the property sector. Working with businesses including residential estate and lettings agents, block management firms, student letting companies and developers, we've already built a glowing reputation in one of the UKs most financially secure and promising sectors.
Job Overview: Reporting to the Property Manager, the Property Assistant is responsible for providing PropCall's out-of-hours property management service. The Property Assistant is responsible for providing a high-level and standardised service on behalf of PropCall's clients, in addition to the efficient organization of contractors.
Key Responsibilities:-
* Handling PropCall's out-of-hours calls.
* Triaging caller requests and assisting to resolve emergency maintenance issues over the phone where possible.
* Administering the accurate and informative recording and processing of calls.
* Providing a high level of customer service to all out of hours calls.
* Organisation of contractors.
* Administration of the online maintenance system.
* Regular CCTV monitoring.
Preferred Skills & Education:-
* Experience within the customer service industry.
* Experience within the property industry, ideally property management.
* SIA CCTV Licence (desirable).
Personality & Characteristics:-
* Excellent communication skills, both verbal and written.
* Customer focused attitude.
* Solutions orientated.
* Friendly and polite.
Job Types: Part-time, Temporary
Pay: From £12.24 per hour
Benefits:
* Cycle to work scheme
* On-site parking
Work Location: In person
Reference ID: PC OOH PT New