7 Month Contract With A local Authority
Role Purpose
To provide high-quality administrative and coordination support to the Business Liaison Team within the Housing Repairs service. The role ensures that repair requests, contractor communications, resident enquiries, and performance information are managed efficiently, enabling the Repairs Team to deliver timely, compliant and customer-focused services.
The postholder will act as a key point of contact for internal and external stakeholders, supporting the smooth operation of all repair-related processes.
Key Responsibilities
* Log, track and update repair requests, ensuring accurate data entry into the repairs management system.
* Allocate jobs to operatives and contractors according to priority, trade, and availability.
* Monitor progress of repairs, chase outstanding work orders, and update customers accordingly.
* Ensure all repair documentation, certificates and audit trails are completed and stored correctly.
* Support scheduling or rescheduling of jobs when required.
* Act as a first point of contact for staff, operatives, residents and contractors regarding repair enquiries.
* Provide timely updates to tenants and staff on job status, access arrangements and timescales.
* Liaise with contractors, surveyors and housing officers to resolve issues and maintain communication.
* Assist with complaint handling by providing accurate information, records and timelines.
* Support the Business Liaison Team with performance monitoring, KPI tracking and reporting.
* Compile weekly and monthly reports on repairs, complaints, voids and contractor performance.
* Ensure compliance with relevant policies, procedures, and health and safety requirements.
* Assist the team with contract administration tasks, such as raising purchase orders and processing invoices.
* Maintain accurate and up-to-date information in the housing repairs system (e.g., Northgate, DRS, Orchard—adjust to your system).
* Extract data for audits, service reviews and management reporting.
* Identify data errors or inconsistencies and work with the team to correct them.
* Support continuous improvement by suggesting enhancements to systems or administrative processes.
* Provide general administrative support to the Business Liaison and Repairs Teams.
* Assist in organising meetings, taking minutes, and managing shared inboxes.
* Contribute to service improvement initiatives and support managers with ad-hoc tasks.
* Support colleagues during periods of high workload or absence.
Requirements
* Level 2/3 qualification in Business Administration, Housing, or Property Services.
* Health & Safety awareness qualification (e.g., IOSH Working Safely).
* Understanding of housing repairs and maintenance processes.
* Familiarity with housing management/repairs software (e.g., Northgate, Orchard, DRS).
* Knowledge of health and safety in housing repair environments.
* Knowledge of contractor management and performance monitoring.
* Understanding of void management processes.