Job Title: Account Handler
Team: Real Estate
Location: Chelmsford
Salary: Between £24k - £28k
*During you probation period (6 months) you’ll be required to be in the office 5 days a week*
The opportunity:
You will be responsible for handling a portfolio of property claims for both the UK from investigation to settlement, ensuring company standards are met in relation to all technical and operational policies and procedures, including data protection and information security.
Key Responsibilities:
* Investigating, negotiating and agreeing settlement of claims in a professional manner
* Liaising with insured, insurers/brokers to achieve professional and timely conclusion of claims
* Liaising with stakeholders
* Producing reports in compliance with professional standards and internal guidelines in accordance with agreed timescales
* Ensuring time reporting and billing is compliant with internal standards, processing and systems
* Ensuring invoices raised are accurate and timely
* Liaising closely with Adjusters where appropriate
* Attend client review meetings
* Validation, review and approval of contractor quotes
About you - Knowledge and Experience:
* Experience in the real estate/commercial property loss adjusting sectors.
* Claims handling experience from cradle to grave.
* Demonstrating a focus on quality, communication and organisational skills.
* Proven capability in negotiation, decision making, and problem-solving skills, coupled with strong stakeholder management.
* The ability to develop strong relationships both internally and externally.
Benefits:
* Life Assurance (Death in Service) Scheme
* Company Private Healthcare Scheme
* Pension Scheme
* 25 days holiday
* Employee Assistance Programme
* Financial support with relevant qualifications after probation period complete.